Loan Operations Specialist

The Citizens Bank; Turbeville (SC); On-site; USD 42,000 - 66,000; Full time

Job summary

The Citizens Bank is seeking a Loan Operations Specialist to support daily loan department operations, ensuring accurate data entry, timely processing of loan maintenance, and well-organized loan records.

You will assist lenders and loan support personnel, maintain files, and collaborate with other departments to improve processes while upholding bank policies and confidentiality.

Qualifications

• A minimum of three years of banking experience preferred, particularly in Loan Operations, loan support, accounting, or a related financial services function.
• Experience with Jack Henry SilverLake or other core banking systems preferred.
• Proficiency in Microsoft Excel and familiarity with financial data processing software preferred.

Responsibilities

• Enter new and renewed loan information into the core processing system with accuracy.
• Process loan maintenance requests and ensure compliance with procedures.
• Maintain accurate and organized loan files and documentation.
• Assist lenders and loan support personnel; resolve inquiries and operational issues.
• Collaborate with team members; cross-train for efficiency and coverage.
• Support audits, compliance requests, and confidentiality of information.

Skills

Attention to detail

Organizational skills

Time management

Verbal and written communication

Data entry

Problem solving

Confidentiality

Education

Banking experience (3+ years)

Tools

Jack Henry SilverLake

Microsoft Excel

Job description

Loan Operations SpecialistDepartment: Loan OperationsReports To: Loan Operations ManagerFLSA Status: Non-ExemptPosition SummaryThe Loan Operations Specialist is responsible for supporting the daily operations of the Bank’s loan department by ensuring accurate and timely loan data entry, processing loan maintenance requests, and maintaining organized loan records. This position plays an important role in supporting lenders and loan support personnel while ensuring loan transactions are processed efficiently, accurately, and in accordance with established Bank policies and procedures.Essential Duties and ResponsibilitiesLoan Processing and Data EntryAccurately enter new and renewed loan information into the Bank’s core processing system, including all applicable offsetting general ledger entries.Process loan maintenance requests, ensuring accuracy and compliance with established procedures.Review loan data and transactions for completeness and accuracy, identifying and resolving discrepancies as needed.Ensure loan transactions and maintenance requests are processed in a timely manner.Loan Documentation and Administrative SupportMaintain accurate and organized loan files, including filing, preparing, and managing loan documentation.Perform various administrative and clerical functions necessary to support the daily operations of the Loan Operations Department.Assist with researching and resolving loan-related inquiries and operational issues.Departmental Support and CollaborationProvide timely and professional assistance to lenders, loan support personnel, and other Bank departments.Cross-train with other Loan Operations team members to ensure operational efficiency, adequate coverage, and continuity of departmental functions.Collaborate with team members to identify opportunities for process improvements and increased efficiency.Maintain effective working relationships and communicate professionally with internal and external stakeholders.Compliance and Risk ManagementPerform assigned duties in accordance with Bank policies, internal controls, and applicable banking regulations.Maintain the confidentiality and security of customer and Bank information.Identify and promptly report processing errors, discrepancies, or potential operational risks.Support internal audits, reviews, and compliance requests as needed.Additional ResponsibilitiesParticipate in departmental training and professional development opportunities.Demonstrate flexibility and willingness to assist with additional departmental responsibilities.Perform other duties as assigned by the Loan Operations Manager or Bank management.Education and ExperienceA minimum of three years of banking experience preferred, particularly in Loan Operations, loan support, accounting, or a related financial services function.An equivalent combination of education and relevant experience will be considered.Experience with Jack Henry SilverLake or other core banking systems preferred.Proficiency in Microsoft Excel and familiarity with financial data processing software preferred.Knowledge, Skills, and AbilitiesStrong attention to detail with a high level of accuracy in data entry and financial transactions.Excellent organizational and time management skills, with the ability to prioritize multiple responsibilities and meet deadlines.Strong verbal and written communication skills.Basic understanding of banking operations, loan processing, and general ledger transactions.Ability to identify discrepancies, research issues, and resolve problems effectively.Proficiency in Microsoft Office applications, particularly Excel.Ability to work independently while contributing to a collaborative team environment.Strong commitment to confidentiality, professionalism, and customer service.Willingness to learn new systems, adapt to changing processes, and cross-train in various departmental functions.Core CompetenciesAccuracy and Attention to Detail: Consistently produces accurate work and recognizes the importance of proper loan processing and documentation.Accountability: Takes ownership of assigned responsibilities and follows through on tasks in a timely manner.Teamwork: Works cooperatively with colleagues and supports the overall success of the department.Problem-Solving: Identifies issues, evaluates available information, and works toward practical solutions.Adaptability: Demonstrates flexibility and a willingness to learn new processes, systems, and responsibilities.Service Excellence: Provides responsive, professional, and dependable support to internal and external customers.Work Environment and ExpectationsThis position operates in a professional banking environment and requires regular use of computers, banking software, and standard office equipment. The employee must be able to manage multiple priorities while maintaining accuracy, confidentiality, and compliance with established procedures.Additional InformationThis job description is intended to provide a general overview of the position's responsibilities and requirements. It is not an exhaustive list of all duties, responsibilities, or qualifications. The Citizens Bank reserves the right to modify or assign additional responsibilities as business needs evolve.The Citizens Bank is an Equal Opportunity Employer.