Loan Operations Specialist — Client Admin II

Wilmington Trust Company; Chicago (IL); On-site; USD 71,274,268 - 118,771,161; Full time

Benefits offered by this job

Full medical & dental benefits

401(k) match at 5%

Paid time off and holidays

Tuition assistance

Job summary

Wilmington Trust Company, within the CLO & Loan Administration team, provides trustee and custodian services for sophisticated loan asset managers. The role tracks daily activity, payments, and investor waterfall distributions while ensuring compliance with portfolio requirements and regulatory standards.

The team collaborates across auditors, CLO managers, and debt managers, supporting global asset setup, trade processing, and continuous process improvement.

Qualifications

• Bachelor’s degree and 1 year relevant work experience with direct client contact, or a combined minimum of 4 years of higher education and/or work experience including a year of client contact.
• Strong focus on customer service and satisfaction.
• Excellent verbal and written communications skills.
• Excellent interpersonal and analytical skills with a balance of qualitative and quantitative abilities.
• Familiarity with CLO/trust processes and loan products such as CLOs and loan facilities.

Responsibilities

• Support Relationship Manager with oversight of client relationships.
• Perform daily cash application and position reconciliation.
• Carry out daily/monthly tie-outs of loan characteristics.
• Liaise with auditors, CLO managers, private debt managers and other parties.
• Assist with global asset setup and maintenance.
• Process trades and wires for daily activity.
• Propose and implement ideas to improve daily workflows.
• Manage lifecycle tasks for servicing loan clients including KYC, asset setup & maintenance, reporting and waterfall payments.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Teamwork

Analytical skills

Education

Bachelor's degree in Finance, Business, Economics or Accounting

Tools

Microsoft Office

SQL

Clearpar

Solvas/CDO Suite

LoanIQ

Job description

Wilmington Trust Company, within the CLO & Loan Administration team, provides trustee and custodian services for sophisticated loan asset managers. The role tracks daily activity, payments, and investor waterfall distributions while ensuring compliance with portfolio requirements and regulatory standards.

The team collaborates across auditors, CLO managers, and debt managers, supporting global asset setup, trade processing, and continuous process improvement.