GCM Client Administrator II - CLO

M&T Bank Corporation; Chicago (IL); On-site; USD 34,260 - 57,101; Full time

Benefits offered by this job

Competitive compensation

Full medical and dental benefits

401(k) match at 5%

Generous PTO plus 11 paid holidays

Job summary

M&T Bank Corporation in Chicago is seeking a Client Relationship Associate to join the Loan Market Solutions Division. This role is pivotal in managing client relationships, performing daily cash applications, and ensuring compliance with portfolio standards.

The candidate should possess a Bachelor's degree and at least one year of relevant experience, coupled with excellent communication and organizational skills. A strong customer service ethos is essential. The position offers competitive compensation and comprehensive benefits.

Qualifications

• Bachelor's degree and minimum of 1 year of client contact experience.
• Strong customer service focus and excellent communication skills.
• Experience with loan products and financial services is preferred.

Responsibilities

• Reassess and evaluate processes constantly.
• Support the Relationship Manager with client oversight.
• Perform daily cash applications and reconciliations.

Skills

Customer service focus

Excellent verbal and written communication skills

Organizational skills

Analytical skills

Team collaboration

Education

Bachelor's degree

Relevant work experience

Tools

Microsoft Office

SQL

Job description

Overview

As part of the Loan Market Solutions Division, the CLO & Loan Administration team provides trustee & custodian services to sophisticated loan asset managers. Wilmington is responsible for tracking and maintaining all daily activity including the collection of payments and investor waterfall distributions. Additionally, the team monitors and reports on various portfolio compliance requirements related to the underlying portfolio asset attributes. Join our dynamic experienced team focused on enhancing overall client experience through technology and continuous process improvement. Candidates who are interested in a fast‑paced environment with career advancement opportunities should apply.

Primary Responsibilities

• Continuous reassessment and evaluation of processes is ingrained in the team’s DNA.
• Collaborative approach to identifying, assessing, developing, and implementing solutions across the platform.
• Participation in special projects and initiatives on a regular basis.
• Support the Relationship Manager with oversight of client relationships.
• Perform daily cash application and position reconciliation.
• Perform daily and monthly tie‑outs of underlying loan characteristics.
• Liaise with auditors, underwriters, CLO managers, private debt managers, and other parties involved.
• Assist with global asset set up and maintenance.
• Perform trade and wire processing for daily trading activity.
• Strategize, recommend, and implement innovative ideas for improved daily workflows.
• Expose across entire lifecycle of servicing loan clients, including account setup, KYC procedures, global asset setup & maintenance, notice processing, warehouse reporting, CLO / compliance reporting & waterfall payments.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk‑related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

How You Can Grow Your Career

Our team employs extensive cross‑training to provide employees with a comprehensive view of all aspects of servicing our clients. This position offers the opportunity to learn various roles, processes & procedures to meet client expectations and to define and build individualized career pathing for staff, including leadership, project management, client relationship, operations and analytics roles.

Education and Experience Required

• Bachelor’s degree and a minimum of 1 year relevant work experience with direct client contact.
• OR in lieu of a degree, a combined minimum of 4 years of higher education and/or work experience, including a minimum of 1 year of relevant work experience with direct client contact.
• Strong focus on customer service and satisfaction.
• Excellent verbal and written communication skills.

Education and Experience Preferred

• Bachelor’s Degree in Finance, Business, Economics or Accounting.
• Highly proficient in Microsoft Office, SQL.
• Exceptional organizational skills with attention to detail.
• Excellent interpersonal and analytical skills with a strong balance of qualitative and quantitative skills.
• Demonstrated ability to work as part of a team, and to contribute on an individual basis.
• Familiarity with various loan products – Bi‑Lateral ABL Facilities, SMAs, Private Funds, MM & BSL CLOs, Business Development Companies.
• Professional work experience at CLO Trustee, Loan Agent/Bank, Middle Office Provider or CLO Manager.
• System / Application experience – Clearpar, Solvas/CDO Suite, SEI, Wall Street Office, LoanIQ.

Benefits

• Competitive compensation. Pay range: $24.87 – $41.45 (USD).
• Full medical & dental benefits, health savings & flexible spending accounts, and life/disability insurance.
• Generous paid time off (PTO) plus 11 paid holidays and an option to buy additional PTO.
• 401(k) match at 5% with options for Roth and discretionary employer contributions.
• A deep commitment to equity, including 14 resource group charters, a D&I sponsorship program, 40 annual paid volunteer hours and more.
• Tuition assistance, paid parental leave, stock purchase, wellness and employee discounts.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace.