Loan Operations Specialist

Heritage-Bank-Inc; Burlington (KY); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

401(k) match

Life Insurance (company-paid)

Paid holidays

Sick time & personal time

Vacation accrual from day one

Job summary

Heritage-Bank-Inc is seeking a Loan Operations professional in Burlington, KY to process and review loan documents, enter data in systems, and perform QC checks to ensure compliance.

You will support post-closing activities, handle payments and modifications, and respond to inquiries while maintaining confidentiality of borrower information and collaborating with loan officers and analysts.

Qualifications

• 2+ years of experience in loan operations, loan servicing, or a related financial services role.
• Familiarity with lending regulations such as RESPA, TILA, HMDA, and other compliance standards.
• Experience with loan origination systems and banking software (e.g., Fiserv, Jack Henry, Encompass, or similar).
• Strong attention to detail, organizational, and time management skills.
• Excellent communication skills and ability to work in a team-oriented environment.

Responsibilities

• Process and review loan documents to ensure accuracy and completeness in accordance with internal policies and regulatory requirements.
• Enter and maintain loan data in the core banking or loan origination systems.
• Perform quality control checks on loan files to verify compliance and documentation accuracy.
• Support post-closing functions, including booking, funding, and file storage.
• Handle loan payments, payoffs, extensions, and modifications as needed.
• Respond to internal and external inquiries related to loan status, documentation, and servicing.
• Monitor insurance and collateral requirements to ensure ongoing compliance.
• Assist with periodic audits, exams, and loan portfolio reviews.
• Maintain confidentiality of sensitive borrower and financial institution information.
• Collaborate with loan officers, credit analysts, and customer service staff to resolve discrepancies or issues.
• Conducts daily operation in accordance with the laws, regulation, policies, procedure, and expectations of the Bank. Compliance will be recognized as part of the period performance review; noncompliance may result in disciplinary action, up to and including termination of employment.

Skills

Attention to detail

Organizational skills

Time management

Communication skills

Teamwork

Education

Associate degree recommended

Bachelor's degree recommended

Tools

Fiserv

Jack Henry

Encompass

Job description

• Location 5495 North Bend Road,Suite 201,Burlington, KY, 41005,United States
• Employee Type Full Time

Description

• Process and review loan documents to ensure accuracy and completeness in accordance with internal policies and regulatory requirements.
• Enter and maintain loan data in the core banking or loan origination systems.
• Perform quality control checks on loan files to verify compliance and documentation accuracy.
• Support post-closing functions, including booking, funding, and file storage.
• Handle loan payments, payoffs, extensions, and modifications as needed.
• Respond to internal and external inquiries related to loan status, documentation, and servicing.
• Monitor insurance and collateral requirements to ensure ongoing compliance.
• Assist with periodic audits, exams, and loan portfolio reviews.
• Maintain confidentiality of sensitive borrower and financial institution information.
• Collaborate with loan officers, credit analysts, and customer service staff to resolve discrepancies or issues.
• Conducts daily operation in accordance with the laws, regulation, policies, procedure, and expectations of the Bank. Compliance will be recognized as part of the period performance review; noncompliance may result in disciplinary action, up to and including termination of employment.

Requirements

• High school diploma or equivalent required; Associate or Bachelor’s degree in Business, Finance, or related field preferred.
• 2+ years of experience in loan operations, loan servicing, or a related financial services role.
• Familiarity with lending regulations such as RESPA, TILA, HMDA, and other applicable compliance standards.
• Experience with loan origination systems and banking software (e.g., Fiserv, Jack Henry, Encompass, or similar).
• Strong attention to detail, organizational, and time management skills.
• Excellent communication skills and ability to work in a team-oriented environment.

Summary

• 401 (K) Retirement Plan with Company Match
• Company paid Life Insurance for full-time employees.
• Paid Bank Holidays, Sick & Personal Time Accrued Vacation time begin day one.