Loan Operations Specialist

First National Bankers Bank; Baton Rouge (LA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Loan Servicing Specialist to manage post-closing loan servicing. This role involves communication with loan officers and customer banks, processing loan-related documentation, and ensuring compliance with banking regulations. The ideal candidate will demonstrate exceptional customer service skills and a strong work ethic while maintaining positive relationships with clients. This position offers opportunities for advancement and professional development in a supportive environment that values teamwork and integrity. If you are detail-oriented and passionate about the banking industry, this role is perfect for you.

Benefits

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

Qualifications

• Experience in loan servicing and processing is essential.
• Strong customer service skills and attention to detail are required.

Responsibilities

• Manage post-closing loan servicing and maintain customer relations.
• Ensure compliance with banking regulations and internal policies.
• Process loan payments and assist in resolving customer inquiries.

Skills

Customer Service

Loan Processing

Attention to Detail

Problem Solving

Education

High School Diploma

Bachelor's Degree in Finance or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Bank Loan Systems

Imaging Systems

Job description

Benefits:

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

SUMMARY

The position is in charge of loan servicing after the transaction has closed. This includes communicating with Commercial Loan Officers and personnel at customer banks, routing loan-related documentation to lenders, and obtaining proper approval prior to updating ticklers, working daily tracking reports, performing routine and intermediate loan processing and administration duties, and maintaining good customer relations. Maintain a positive attitude and demonstrate exceptional work ethic. The position requires expertise of all aspects of post-closing loan servicing, and at levels II and III, the incumbent is expected to train and support less experienced loan servicing experts and other staff members. Follows policies and procedures, completes administrative activities accurately and on time and upholds the Bank's core values.

Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

1. Requests and processes tickler and exception items timely and frequently.
2. Checks prior day payments, advances, maintenance, and rate changes and presents findings to the Loan Operations Manager's attention.
3. Receives approval by Loan Closers prior to marking an exception as received.
4. Correctly indexes tickler and exception items.
5. Updates the required date in tracking system when updates are received on tickler items.
6. Verifies all insurance policies have appropriate deductibles and coverage amounts.
7. Sends force placed letters on expired insurance policies.
8. Requests a copy of force placed letters on expired insurance policies on purchased participations.
9. Provides effective customer service both internally and externally and assists in resolving problems within given authority.

May also be responsible for:

• Processing direct and participated loan payments and advances, including the downstream portion.
• Collecting funds owed on downstream loan advances.
• Paying funds received owed to downstream banks.
• Calculating loan pay off amounts for all types of loans.
• Verifying the principal and interest balances on each loan when a payment is received.
• Processing incoming and outgoing wire transfers.
• Logging payments and advances not yet processed on the loan clearing spreadsheet daily.
• Answering the phone; responding to loan officer or customer inquiries relative to account balances, loan balances, and payoff requests.
• Providing effective customer service and assists in resolving problems within given authority.
• Assisting in cross-training less experienced loan servicing personnel in all loan servicing functions.
• Creating checklists and writing procedures for the department.
• Assisting with department projects.

ADDITIONAL DESIRED KNOWLEDGE, SKILLS AND EXPERIENCE

Microsoft Excel, Word and Outlook (Basic), Bank loan systems, Bank deposit systems, Imaging systems, Accounting and General Ledger