Loan Operations Representative 3

First National Investment Services Company L L C; Hermitage (Mercer County); On-site; USD 42,000 - 62,000; Full time

Job summary

F.N.B. Corporation is seeking a Loan Operations Representative 3 in Hermitage, PA to support servicing functions, coordinate work, and maintain account security. You will respond to inquiries, ensure policy compliance, and assist with closing documents and modifications for commercial loans.

This role requires attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced environment. The position supports risk management and collaborates across departments.

Qualifications

• High School diploma or GED required.
• 3+ years of loan operations or related experience.
• Excellent communication skills and attention to detail.

Responsibilities

• Prepares closing documents and modifications for small business and commercial loans.
• Performs loan servicing tasks including escrow, remittance, and posting payments.
• Coordinates tasks with other units and writes procedures for assigned duties.
• Performs post-closing review for compliance with policies.
• Responds to inquiries and processes document requests from service providers.
• Reports information to supervisor as scheduled and supports data requests.
• Performs other related duties as assigned.
• Acts as risk manager per company risk management program.

Skills

Communication skills

Multi-tasking

Detail-oriented

MS Word

MS Excel

Loan docs knowledge

PC proficiency

Education

High School diploma or GED

Tools

MS Office

Job description

Primary Office Location:

4140 East State Street. Hermitage, Pennsylvania. 16148.

Join our team. Make a difference - for us and for your future.

n Position Title: Loan Operations Representative 3

Business Unit: Operations

Reports To: Supervisor of Loan Operations

Position Overview:

This position is primarily responsible for performing various duties to support the servicing functions of loan operations, coordinating work within the department and with other departments and reporting pertinent information to the immediate supervisor. The incumbent is responsible for responding to inquiries or requests for information and maintaining the security of the department and account information.

Primary Responsibilities:

• Prepares closing documents and modifications for small business and commercial loans and is measured against established volume levels, reviews request for compliance with Bank policy and procedure and advises Lenders or Underwriters of deficiencies.
• Executes all aspects of loan servicing, including escrow accounts, remittance and reporting, posts payments for participated loans, maintains SWAP loans base on established procedures and defines time lines with all functions meeting compliance requirements, timely recording of financial entries and customer satisfaction.
• Coordinates specific work tasks with other personnel within the unit or department as well as with other units and departments in order to ensure smooth and efficient flow of information. Writes job procedures for assigned duties for final approval by immediate supervisor.
• Performs a post closing review of new commercial loans for compliance to Bank policies and procedures as measured against established average volumes.
• Responds to inquiries or requests from customers and other company personnel within given time frames and within established policy. Processes document requests from various service providers.
• Reports pertinent information to the immediate supervisor as requested, or according to an established schedule. Compiles information as necessary or as directed and provides data to appropriate company personnel.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Education:

• High School or GED

Minimum Years Experience:

3

Special Skills:

• Excellent communication skills, both written and verbal
• Ability to work and multi-task in a fast paced environment
• Detail-oriented
• Ability to use general office equipment
• Ability to use a personal computer and job-related software
• MS Word - Intermediate Level
• MS Excel - Intermediate Level
• Knowledge of loan documentation policies and related government regulations. Ability to make sound judgment to identify exception items.

Special Licenses and Certificates:

N/A

Physical Requirements:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law.

It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements.

FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.