Loan Operations Quality Assurance Specialist

Oxford Senior Living; Wichita (KS); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Paid vacation and sick leave

Paid personal day

Job summary

Legacy Bank in Colwich, Kansas seeks a Loan Operations Quality Assurance Specialist-Pre and Post Audit to review loan files for accuracy, compliance, and risk reduction. You will shadow pre- and post-closing processes across consumer and commercial loans, ensuring documentation meets policies and regulatory requirements.

The role emphasizes attention to detail, timely reviews (24-48 hours), collaboration with cross-functional teams, and ongoing process improvements to strengthen the loan

Qualifications

• High school diploma required.
• Associate or bachelor’s degree in business, finance, or related field preferred but not required with relevant experience.
• Experience in loan processing, closing, or auditing is preferred (6 months to 2 years).
• Strong understanding of end-to-end lending process and regulatory environment desired.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Rotation of Pre-Audit and Post-Audit review of all new and renewed loans.
• Pre-Audit: review loan documents to ensure conformance to policies prior to closing; target turnaround time 48 hours or less.
• Post-Audit: verify all required documents; ensure accuracy and compliance.
• Verify lien perfection and maintenance on collateral.
• Review delinquency notices and verify loan postings for correct payments.
• Process UCC filings and track filings; suggest process improvements.
• Serve as primary contact for loan operations customer calls.

Skills

Attention to detail

Communication

Time management

Team collaboration

Education

High school diploma

Associate or bachelor’s degree in business/finance

Tools

Loan origination systems

Microsoft Office Suite

Job description

• Job Category Finance, Lending, Quality Assurance
• Employee Type Full Time

As a Loan Operations Quality Assurance Specialist-Pre and Post Audit at Legacy Bank, you will be responsible for conducting comprehensive reviews of all loan files during both the preliminary and post‑closing processes of the loan to ensure accuracy, completeness and compliance with internal policies, and regulatory requirements. The role's primary responsibility is to limit the bank's risk of loss by monitoring the quality of the bank's loan portfolio documentation and onboarding and keeping management informed of potential trends, losses and compliance problems. This role requires a deep understanding of the lending function and strong knowledge of various loan types, including consumer, consumer RE, commercial, and commercial RE.

Major Duties and Responsibilities

Rotation of Pre-Audit and Post-Audit review of all new and renewed loans.

Pre-Audit. Responsible for document review of all new and renewed loans to ensure that the loans conform to established bank policies and procedures prior to loan closing and maintain an average turnaround time per loan at 48 hours or less.

Post-Audit. Review new and renewed loans to verify all required documents have been obtained and are accurate. Verify in the core system to ensure accuracy, completeness, and compliance with bank policies, legal requirements and regulatory requirements.

Verify required documents are obtained, properly tracked, and that the bank’s lien position is perfected and maintained on all collateral.

Review delinquency notices daily to ensure payments have not been received prior to mailing. Verify loan posting journals to confirm payments are accurately applied to loan accounts. Identify and elevate discrepancies or errors in loan documentation or payment processing.

Processes UCC filings. Monthly review of existing UCC filing to ensure perfection and prevent lapse. Track all filed UCCs. Recommend an implement process improvements to enhance operational efficiency and accuracy.

Primary contact for answering loan operations customer calls.

Other duties as assigned.

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, the Office of Foreign Assets Control and security policies and procedures.

All employees are expected to actively promote Legacy Bank to existing and prospective customers in order to obtain and build the banks customer base and thereby enhance Legacy Banks growth and profitability.

Requirements

Experience

• Six months to two years of experience in loan processing, closing, or auditing, with exposure to multiple loan types preferred
• Strong understanding of the end‑to‑end lending process and regulatory environment preferred
• Proficiency in loan origination systems preferred
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to create and manage documents, contracts, spreadsheets, presentations, and communication
• Communicates and collaborates effectively and professionally with cross‑functional teams

Education/Certifications/Licenses

• High school diploma (or equivalent) required
• An associate or bachelor’s degree in business, finance, or a related field will put you ahead, but equivalent work experience in financial services, documentation review, or compliance will also be considered.

Interpersonal Skills

• Maintains strong attention to detail in all documentation reviews
• Solves problems efficiently and proposes practical solutions
• Manages time well and meets deadlines consistently

Other Skills

• Excellent attention to detail and organizational skills
• Ability to handle sensitive financial data with discretion and ethical responsibility
• Ability to stay focused and composed under pressure, especially when dealing with high-volume workloads
• Ability to prioritize tasks to meet deadlines while adapting to evolving regulations and workflows

Summary

Who We Are

Since our founding in Colwich, Kansasnearly140 years ago, Legacy Bank has established itself as a strong community partner and a preferred place of employment. Nowinour fifth generation of leadership,our focus remainson our people and delivering relationships, service, and solutions to our area communities.

All employees are expected to actively promote Legacy Bank to existing and prospective customers to obtain and build the Bank’s customer base and thereby enhance Legacy Bank’s growth and profitability.

At Legacy Bank, our employees exemplify sound work ethics, dedication, and a desire to improve lives. We consider our team members our most valuable asset and prioritize their well‑being. We recognize their contributions and support them with comprehensive benefits, fostering both their personal happiness and long‑term success.

Our Benefits include: health insurance (Legacy pays a portion of the employee’s premium), 401(k) with employer matching, accrued vacation and sick leave, paid personal day, health & dependent care flexible spending account, and more.

ADA Requirements

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.