Loan Operations Manager

Minnesota Bankers Association; Saint Paul (MN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

HSA with company contribution

Flexible spending accounts

Employee assistance program

Paid volunteer time

Donation matching

Education reimbursement

Paid time off

401(k) with company match

Job summary

BankCherokee is seeking a Loan Operations Manager in Saint Paul, MN to lead onboarding, closing, servicing, and support throughout the loan lifecycle. You will coach a high-performing team, manage documentation and collateral activities, and ensure regulatory compliance with strong controls.

Responsibilities include optimizing processes, leveraging technology, and partnering with lenders to deliver accurate, scalable loan operations and exceptional service.

Qualifications

• Seven or more years of banking experience with progressive responsibility in loan operations or related functions.
• Three or more years of lead, supervisory, or management experience.
• Experience managing loan operations processes, onboarding, servicing, collateral administration, and compliance.
• Strong knowledge of banking regulations and risk management practices.

Responsibilities

• Lead loan onboarding, closing, servicing, and support activities for an efficient experience.
• Coach and develop a knowledgeable Loan Operations team.
• Oversee loan documentation, booking, collateral administration, and payment processing.
• Ensure compliance with lending regulations, internal controls, audit, and risk management.
• Improve processes, workflows, systems, and technology to boost efficiency.

Skills

Leadership

Loan operations expertise

Regulatory compliance

Communication

Process improvement

Education

College degree or equivalent

Tools

FiServ

Director

Abrigo

Job description

607 South Smith Ave, Saint Paul, MN 55107

Job Description

Help drive operational excellence that supports exceptional lending experiences! At BankCherokee, we believe successful lending requires strong operational expertise behind every loan. As Loan Operations Manager, you'll lead a team responsible for supporting the loan lifecycle from onboarding and closing through servicing and portfolio maintenance. This role partners with lenders to deliver accurate, compliant, and efficient loan operations while continuously improving processes that support our clients, employees, and strategic goals. Job Opportunity The Loan Operations Manager leads BankCherokee's loan operations function, ensuring accurate, timely, and compliant support throughout the loan lifecycle. Serving as both a department leader and loan operations expert, this role builds strong partnerships with lenders, develops a high-performing team, and drives operational excellence, risk management, and continuous improvement across loan operations.

Loan Operations Manager

BankCherokee

607 South Smith Ave, Saint Paul, MN 55107

What You'll Do

• Lead loan onboarding, closing, servicing, and support activities to ensure an efficient experience.
• Manage, coach, and develop a knowledgeable and accountable Loan Operations team.
• Oversee loan documentation, booking, collateral administration, payment processing, and exception resolution.
• Ensure compliance with lending regulations, internal controls, audit, and risk management practices.
• Improve processes, workflows, systems, and technology solutions to support operational efficiency and scalability.

Why Join Us?

• Be part of a family-owned community bank that values relationships, teamwork, and operational excellence.
• Play a key role supporting lenders, clients, and the Bank's continued growth.
• Work alongside engaged leaders committed to delivering exceptional service and developing great people.
• Salary range $85,000 to $110,000 annually, depending on qualifications, experience, and demonstrated capabilities, plus annual incentive opportunity.
• Benefits include medical, dental, vision, disability, accident/critical care, and life insurance; HSA with company contribution; flexible spending accounts; employee assistance program; paid volunteer time; donation matching; education reimbursement; paid time off; and a 401(k) plan with company match.

Education & Experience

What We're Looking For

We're seeking an experienced banking professional who enjoys leading people, solving operational challenges, and building strong partnerships across the organization. Qualifications also include:

• Seven or more years of banking experience with progressive responsibility in loan operations, loan documentation, credit administration, or related functions.
• Three or more years of lead, supervisory, or management experience.
• Experience managing loan operations processes, loan documentation, onboarding, servicing, collateral administration, operational controls, and compliance activities.
• Strong knowledge of banking regulations, risk management practices, and loan operations best practices.
• Excellent communication, relationship-building, analytical, organizational, and problem-solving skills.
• College degree and/or equivalent combination of education and experience preferred.
• Experience with FiServ, Director, and Abrigo systems ideal.

About Us

BankCherokee is a family-owned community bank serving the Twin Cities for more than a century. Guided by our values of Great People, Collaborative, Precise, Committed, and Trusted, we build lasting relationships and help our clients, communities, and employees thrive.

Equal Opportunity Employer