Loan Operations Clerk – Customer Service & Payments

Ohio Valley Bank; Ohio; On-site; USD 32,000 - 46,000; Full time

Job summary

Ohio Valley Bank seeks a detail-oriented office clerk to support branch operations and provide excellent customer service. You will handle routine cash and payments, answer phones, process computer transactions, and maintain organized files with labels for easy retrieval.

The role involves assisting loan staff, preparing paperwork for liens and mortgages, and using standard office equipment. Flexibility with schedules and time seated for long periods are required.

Qualifications

• Provide routine office and clerical support of branch operations.
• Provide customer service by answering phone calls from customers.
• Perform routine computer transactions and process payments.
• Process ACH and AFT payments via software.
• Complete all required paperwork to secure liens, i.e., title, UCC filing, and mortgage or Deed of Trust filings.
• Organize all paperwork in file folders, add labels and file.
• Assist various staff as needed.
• Operate standard office equipment.
• Be flexible with work schedule.
• Sit for extended periods.

Responsibilities

• Deliver customer service at the branch and support daily office tasks.
• Handle routine cash handling and document processing.
• Assist in filing, records maintenance, and loan-related paperwork.
• Support tax and payroll-related processes as required.

Skills

Customer service

Phone support

Cash handling

Clerical skills

Data entry

Job description

Ohio Valley Bank seeks a detail-oriented office clerk to support branch operations and provide excellent customer service. You will handle routine cash and payments, answer phones, process computer transactions, and maintain organized files with labels for easy retrieval.

The role involves assisting loan staff, preparing paperwork for liens and mortgages, and using standard office equipment. Flexibility with schedules and time seated for long periods are required.