Loan Operations Associate

Bank of the Orient; Millbrae (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of the Orient in the Bay Area seeks a Loan Operations professional to support servicing and operations of loans, including payoffs, lien releases, and booking new loans. The role requires attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

Under supervision, you will track and audit insurance and taxes, maintain loan/customer information, produce reports, respond to inquiries, and ensure compliance with internal processes and

Qualifications

• Requires minimum 2 years college level courses.
• Minimum 1 year experience in loan operations in a financial services industry.
• Loan servicing experience with commercial and consumer real estate loans.
• Computer experience with MS Word, Excel, Laser Pro, etc.
• Knowledge of commercial and consumer real estate finance, laws, compliance, general accounting, and data systems.
• Ability to collect and analyze financial information.
• Ability to manage multiple tasks, strong follow through, and meet deadlines.
• Proficiency with MS Office including Word and Excel.
• Excellent verbal and written communication skills.
• Well-developed customer relations skills.

Responsibilities

• Demonstrates quality customer service principles with internal and external customers.
• Tracks insurance policies on a timely basis and audits system updates.
• Tracks loan commitments and balances, and reconciles to the general ledger.
• Responds to customer inquiries by researching, analyzing, and resolving issues.
• Reviews loan reports and provides audit trails and information.
• Tracks property taxes and verifies payment evidence and updates systems.
• Stores loan documentation in physical and electronic files with proper retention.
• Maintains and updates customer information in files and data systems.
• Tracks UCC filings, financial statements, and communicates due dates.
• Ensures loans conform to risk assessments prior to funding/closing.
• Creates and maintains hard and electronic loan files for audits.
• Monitors post-closing tickler items.

Skills

Verbal communication

Written communication

Customer service

Time management

Analytical skills

Attention to detail

Education

Some college coursework

Tools

MS Word

MS Excel

LaserPro

Job description

Bank of the Orient is an independent Asian Community Bank that has proudly served the financial needs of multiple Bay Area communities for over 55 years and Texas area.. We are well known for our commitment to providing the highest level of personal service to our customers; we take a personal interest in our communities' unique banking needs, we are dedicated to providing integrity in banking and financial services, we provide high quality dependable service by being accessible and reliable. We are committed to excellence in everything we do.

We are currently seeking an enthusiastic individual for our Loan Operations team. The Ideal candidate who under general supervision and within established policies and procedures performs a wide variety of duties pertaining to the servicing and operations of loans including processing payoffs; release of liens; booking new loans and renewals; posting payments and loan disbursements; completion of credit ratings; tracking, obtaining and auditing hazard insurance and taxes; maintenance of loan/customer information; security of Bank retained collateral; tracking of financial statements; UCC filings, and other time-sensitive processes/documents; as needed, produces correspondence; responds to customer inquiries; and prepares reports.

ESSENTIAL DUTIES

• 1. Demonstrates quality customer service principles with internal and external customers ensuring customer relationships are maintained at the highest possible level.
• 2. Tracks insurance policies on a timely basis and obtains appropriate policies; upon receipt of policy, audits all appropriate system updates and files appropriately.
• 3. Tracks loan commitments and corresponding balances, and reconciles transactions against the general ledger.
• 4. Responds to customer inquiries by researching, analyzing, and resolving issues in a timely manner.
• 5. Reviews all appropriate loan reports and provides all necessary audit trails and information on the appropriate report, daily.
• 6. Tracks property taxes (if applicable) and obtains the appropriate evidence of payment. Upon receipt of evidence, responsible for verification, system updates, and filing.
• 7. Properly stores loan documentation, including credit and legal files, notes, and any other loan documentation or correspondence, adhering to retention schedules for both the department and the warehousing of documents and records.
• 8. Maintains and updates customer information in both the physical loan files and supporting data systems.
• 9. Tracks UCC filings, financial statements, collateral reviews, and any other time-sensitive processes/documents and communicates due dates to account officers in a timely manner.
• 10. Prior to scheduling funding/closing, ensure loans conform to LSC Process Risk Assessment and the Credit Memorandum.
• 11. Create and maintain hard and electronic loan files. Ensure complete and accurate files are maintained for presentation in internal and external audits.
• 12. Ongoing tracking and monitoring of post-closing tickler items.

MINIMUM QUALIFICATIONS

• 1. Requires minimum 2 years college level courses.
• 2. Minimum 1 year experience in loan operations in a financial services industry.
• 3. Requires loan servicing experience with commercial and consumer real estate loans.
• 4. Requires computer experience with programs such as MS Word, Excel, Laser Pro etc.
• 5. Knowledge of commercial and consumer real estate finance, laws, compliance, general accounting, and data systems.
• 6. Ability to collect and analyze financial information.
• 7. Ability to manage multiple tasks, strong follow through, and consistently meet deadlines.
• 8. Proficiency with MS Office including Word and Excel.
• 9. Excellent verbal and written communication skills.
• 10. Well-developed customer relations skills.

Language: Chinese prefer

Visit our website at: www.bankorient.com for additional information.

Candidate will be subject to investigation through credit checks, reference checks, background checks and fingerprinting checks performed at the time permissible under relevant law.

Bank of the Orient is proud to be an affirmative action, equal opportunity employer