Loan Onboarding/Delivery Specialist II

Dollar Bank, FSB; Canton (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

Dollar Bank, FSB is seeking a Post-Closing Specialist II to manage loan boarding and escrow setup for funded loans from Residential Lending or Correspondent Funding. The role ensures timely servicing system setup and compliance with investor requirements.

The incumbent will audit post-closing packages, identify deficiencies, and support staff training while maintaining accurate data and strong customer service. This position supports ongoing risk management within Dollar Bank.

Qualifications

• A high school diploma or GED is required.
• Minimum of three years in closing/post-closing/processing or five years in mortgage banking.
• Knowledge of mortgage banking principles and investor guidelines.
• Experience with loan documentation and investor guidelines for loan closing/delivery.
• Accurate data entry skills.
• Strong mathematical and analytical abilities.
• Excellent written and verbal communication skills.
• Detail-oriented with ability to work independently with minimal supervision.
• Professionalism and courteousness with internal and external customers.
• Working knowledge of Windows and Microsoft Office applications.

Responsibilities

• Perform post-closing audits to ensure closing conditions are satisfied.
• Identify deficiencies and trigger follow-up with the designated area.
• Follow up on missing closing packages to meet required timeframes.
• Review front-end origination data and documents to ensure accurate loan setup.
• Board loans to the servicing system and set up escrow lines.
• Conduct research to establish accurate loan boarding tasks.
• Verify critical and noncritical information for data accuracy.
• Assist in staff training and cross-training to cover shortages.

Skills

Data entry

Analytical skills

Time management

Communication skills

Detail-oriented

Independent work

Customer service

Education

High School diploma or GED

Tools

Windows

Microsoft Office

Job description

The purpose of the Post-Closing Specialist II position is to perform all functions relating to loan boarding including the establishment of the escrow lines and to ensure all loans funded by Dollar Bank's Residential Lending Department or Correspondent Funding Department arrive at DBSC and are set-up on the servicing system within the timeframes required to meet regulatory requirements. The Specialist II must be specialized in all types of loans that Dollar Bank originates or acquires. The position is responsible for receiving and tracking incoming closing packages and for completing post-closing audit to determine that all conditions of closing have been satisfied and meet investor requirements. The Specialist II helps support the analysts in the department and is looked upon as a resource for training new staff, answering questions and assisting in solving problems that may arise during post-closing audits and the loan on-boarding process.

Qualifications

• High School diploma or GED required
• Requires a minimum of three (3) years in closing/post-closing/processing or five (5) years mortgage banking experience in related areas
• Knowledge and understanding of mortgage banking principles, lending requirements, and secondary marketing exceptions and requirements
• Knowledge of loan documentation and understanding of investor guidelines relative to loan closing and delivery
• Must have accurate data entry skills
• Must have excellent mathematical and analytical skills
• Must be able to manage time efficiently, prioritize tasks, and meet deadlines
• Must have excellent written, and verbal communication skills
• Must have strong propensity for detail, accuracy, and work independently with minimal supervision
• Must be professional and courteous with internal and external customers
• Working knowledge of Windows and Microsoft Office applications

Principal Activities/Objectives

• Perform post-closing audits to determine all conditions of closing and underwriting have been satisfied
• Identify deficiencies through the post-closing audit process and send notification to the designated area/person for the follow-up process to begin
• Follow-up with Dollar Bank, title companies, or others for all closing packages not received within required timeframes
• Complete a comprehensive review of information entered through the front-end origination system with documents to ensure loans are closed and set-up as they were approved
• Board all loans to the servicing system via LOI, scripts, or a manual board process. This includes setup of all respective escrow lines on the servicing system
• Complete any necessary research to obtain information needed to accurately establish the loan boarding tasks for complete loan setup
• Data verification of critical terms and noncritical information
• Work with the department analysts and management in implementing new procedures by assisting in the facilitation of staff training
• Assist in new employee training as well as cross-training of appropriate personnel to ensure functions are not impacted during staff shortages

Note

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.