Post Closing Specialist II

Interlinc-Mortgage-Services,-LLC; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Interlinc Mortgage Services LLC is seeking a Post-Closing Specialist II in Houston to manage the loan process after closing, including receiving, insuring, and clearing investor conditions.

You will lead ongoing process improvements, act as SME for the team, and provide coaching while ensuring SLAs are met and continuity is maintained when leadership is absent.

Qualifications

• Requires a high school diploma or GED.
• 5+ years of experience in the mortgage industry.
• Some team lead experience is required.

Responsibilities

• Ensures all closing packages and collateral are received, uploaded, audited, corrected, and shipped within stated SLAs.
• Maintains daily reports related to Warehouse and Ready status.
• Acts as SME for the team, guiding on complex questions and procedures.
• Resolves team concerns and escalates to management when needed.
• Leads training and coaching for new team members and supports continuity during absences.

Skills

Mortgage industry knowledge

Team leadership

Process improvement

Escalation management

Education

High school diploma or GED

Bachelor’s degree (preferred)

Job description

The Post-Closing Specialist II is responsible for all aspects of the loan process after closing including receiving, shipping, insuring, and clearing investor suspense conditions.DUTIES & RESPONSIBILITIES (INCLUDED BUT NOT LIMITED TO)Ensures all closing packages and collateral are received, uploaded, audited, corrected, and shipped within stated Service Level Agreements (“SLAs”)Ensures all insurance premiums are paid, and certificates received (on applicable loans files) within stated SLAsEnsures applicable Conventional loans with private mortgage insurance are activated in MI portals within stated SLAsEnsures MERS numbers are registered and transferred within stated SLAsEnsures all assigned loans are purchased within stated SLAs by:Documenting suspense conditions in the system of recordWorking with Borrowers, Closing Agents, Branches, Underwriters, Closers, and other parties to clear suspense conditionsEnter the Purchase Advice and clear the loan off the Warehouse LineMaintains daily reports, including Warehouse and Ready ReportsServes as the primary subject matter expert (SME) for the team, providing guidance and support on complex questions, issues, or proceduresActs as the first point of escalation for team concerns, resolving issues when possible prior to manager involvementIdentifies opportunities for process improvements and contributes to the development and implementation of more efficient workflowsLeads training efforts for new team members and provide ongoing coaching and support for existing staff as neededServes as a backup to the manager during periods of absence, ensuring continuity of operations and team supportMINIMUM REQUIRED QUALIFICATIONS (KNOWLEDGE, EDUCATION & EXPERIENCE)Requires a high school diploma or GED5+ years of experience in the mortgage industrySome team lead experiencePREFERRED QUALIFICATIONS (KNOWLEDGE, EDUCATION & EXPERIENCE)Bachelor’s degree is desired1-2 years of leadership experience