Loan Officer & Personal Banking Specialist

TruStone Financial Credit Union; Coon Rapids (MN); On-site; USD 49,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

401(k) with employer match

Disability insurance

Life insurance

Tuition reimbursement

Job summary

TruStone Financial Credit Union is seeking a branch-focused professional to welcome members and provide expert guidance on deposit and loan products, with a focus on building rapport and promoting the credit union’s brand. You will originate, underwrite, and close consumer and home equity loans in line with policy and regulatory requirements.

The role emphasizes accurate processing of inquiries, account openings, and service requests, while safeguarding assets and completing required reports.

Qualifications

• Bachelor's Degree in Finance, Business Administration or a related field, or four years of equivalent work experience.
• Two years of cash handling experience or experience serving and interacting with customers.
• Previous experience recommending products and plans to improve a customer's financial position, preferred.
• Previous experience underwriting loans, preferred.
• Expert knowledge of banking and/or credit union regulations, preferred.
• Highly-developed interpersonal skills, a positive attitude, and a desire to help people.
• Ability to identify member opportunities for financial improvement, teach financial concepts, communicate recommendations, and provide support.
• Ability to analyze and solve situations independently.
• Effective verbal and written communication skills.
• Good decision-making skills and judgement.
• Ability to perform calculations and proficiency in basic math skills.
• Ability to organize and prioritize work and maintain accurate records.
• A professional and friendly appearance and demeanor.
• Ability to confidently approach prospective members.
• Required to be compliant with the terms and conditions outlined in TruStone Financial's SAFE Act Policy, which includes the submission of fingerprints, the successful completion of an FBI background check and maintaining current and compliant registration in Nationwide Mortgage Licensing System (NMLS).
• Compliance with the Bank Secrecy Act and all its provisions.
• Ability to pass a pre-employment drug test and various background checks.
• Regular and reliable attendance at the workplace.

Responsibilities

• Welcome members into the branch and provide professional service and sales of deposit, loan, and convenient services.
• Originate, underwrite and close consumer and home equity loans following TruStone Financial policies.
• Interpret and process a wide variety of financial inquiries, account openings, service requests, and transactions.
• Secure credit union assets, balance transactions, and complete necessary reports.

Skills

Cash handling

Customer service

Sales experience

Financial product knowledge

Interpersonal skills

Verbal and written communication

Problem solving

Organizational skills

Math proficiency

Regulatory compliance awareness

Approach prospective members

Education

Bachelor's degree in Finance or Business Administration

Four years of equivalent work experience

Job description

TruStone Financial Credit Union is seeking a branch-focused professional to welcome members and provide expert guidance on deposit and loan products, with a focus on building rapport and promoting the credit union’s brand. You will originate, underwrite, and close consumer and home equity loans in line with policy and regulatory requirements.

The role emphasizes accurate processing of inquiries, account openings, and service requests, while safeguarding assets and completing required reports.