Personal Banker II

TruStone Financial Credit Union; Coon Rapids (MN); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holidays

Job summary

TruStone Financial Credit Union is hiring at our Coon Rapids branch for a full-time role focused on member service, deposits, and loan sales. You will build rapport, promote the credit union’s products, and help members achieve financial well-being.

The position requires a Bachelor’s degree or four years of related experience, with strong cash handling and customer service background. You’ll work weekdays with rotating Saturdays, in a supportive team environment that values education and growth.

Qualifications

• Bachelor’s degree or four years of equivalent work experience.
• Two years of cash handling or customer service experience.
• Experience recommending products and plans to improve a customer’s financial position (preferred).
• Experience underwriting loans (preferred).
• Expert knowledge of banking or credit union regulations (preferred).
• Strong interpersonal skills, positive attitude, and desire to help people.
• Ability to identify member opportunities, teach financial concepts, and communicate recommendations.

Responsibilities

• Greet and assist members with deposits, loans, and services, while promoting branch goals.
• Originate, underwrite, and close consumer and home equity loans per policies and regulations.
• Handle inquiries and transactions accurately and securely; maintain records and reports.

Skills

Cash handling

Customer service

Product recommendations

Loan underwriting

Banking regulations

Interpersonal skills

Teaching financial concepts

Analytical thinking

Verbal communication

Written communication

Decision making

Math skills

Organization & prioritization

Professional appearance

Prospecting members

Compliance awareness

Education

Bachelor’s degree in Finance, Business Administration or related field

Job description

TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members' financial well-being. Founded by teachers in 1939, TruStone Financial has since grown to the second-largest credit union in Minnesota and our 550+ employees serve more than 200,000 members across 23 locations in Minnesota and Wisconsin. Our vision is to create exceptional financial experiences, and to do that we need our exceptional people! Join our growing team and help us deliver on our mission to engage, educate and inspire our members to achieve lifelong financial well-being.

WHAT YOU'LL DO:

Welcome members into the branch and provide professional expertise in the service and sales of deposit products, loan products, and convenient services through effective rapport building skills, proficient knowledge, and the promotion of the credit union's brand of savings, transparency, and financial education. Responsible for meeting established Credit Union and Branch goals through active participation in sales programs. Originate, underwrite and close consumer and home equity loans following outlined TruStone Financial policies and procedures and adhering to regulations governing the financial services industry. Accurately and efficiently interpret and process a wide variety of financial inquiries, account openings, service requests, and transactions. Secure credit union assets, balance transactions, and complete necessary reports.

WHAT YOU'LL BRING:

Availability to work 40 hours per week Monday through Friday between the hours of 8:15am - 5:30pm and rotating Saturdays 8:45am - 1:15pm; non-exempt, at our Coon Rapids branch location.

In addition:

• Bachelor's Degree in Finance, Business Administration or a related field, or four years of equivalent work experience.
• Two years of cash handling experience or experience serving and interacting with customers.
• Previous experience recommending products and plans to improve a customer's financial position, preferred.
• Previous experience underwriting loans, preferred.
• Expert knowledge of banking and/or credit union regulations, preferred.
• Highly-developed interpersonal skills, a positive attitude, and a desire to help people.
• Ability to identify member opportunities for financial improvement, teach financial concepts, communicate recommendations, and provide support.
• Ability to analyze and solve situations independently.
• Effective verbal and written communication skills.
• Good decision-making skills and judgement.
• Ability to perform calculations and proficiency in basic math skills.
• Ability to organize and prioritize work and maintain accurate records.
• A professional and friendly appearance and demeanor.
• Ability to confidently approach prospective members.
• Required to be compliant with the terms and conditions outlined in TruStone Financial's SAFE Act Policy, which includes the submission of fingerprints, the successful completion of an FBI background check and maintaining current and compliant registration in Nationwide Mortgage Licensing System (NMLS).
• Compliance with the Bank Secrecy Act and all its provisions.
• Ability to pass a pre-employment drug test and various background checks.
• Regular and reliable attendance at the workplace.

WHAT WE OFFER:

The salary range for this position is $23.50 to $29.50 per hour. In addition, we offer:

• Competitive pay and incentive programs for all positions.
• Health insurance with the ability to choose which plan option is best for you - a Traditional Health Plan or Health Savings Plan.
• Affordable dental and vision insurance coverage.
• Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees - and, the longer your tenure, the more PTO you'll have to enjoy.
• 10+ paid holidays each year.
• Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.
• 401(k) with 50% employer match on the first 6% you contribute - plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.
• Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
• Employer-paid Short Term and Long Term Disability benefits.
• Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.
• Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).
• Career development opportunities - including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.
• Special employee discounts when you join TruStone Financial as a credit union member.
• Employee activities, events, discounts, and many other great benefits and perks!

TruStone Financial Credit Union is an affirmative action and equal opportunity employer of Protected Veterans, Individuals with Disabilities and all Protected Classes.