Loan Officer - Jacksonville, NC

Veterans United Home Loans; Jacksonville (NC); Presencial; USD 40.000 - 70.000; Jornada completa

Descripción de la vacante

Veterans United Home Loans in Jacksonville, NC is seeking a Loan Officer who delivers outstanding customer service, assesses home financing needs, and collaborates with the loan team to create a smooth experience. You will communicate loan statuses by phone and email and guide applicants through the pre-approval and approval steps.

The role emphasizes building relationships with veterans, staying informed on VA loan guidelines, and maintaining accuracy in documentation.

Formación

• Communicate loan status with clients via email and phone.
• Analyze borrower information to determine feasibility of pre-approving and obtaining a loan.
• Interview borrowers and verify information and documentation.
• Educate borrowers on loan options and processes.
• Remain knowledgeable on company and industry guidelines and processes.
• Analyze and manage numbers to meet company goals.

Responsabilidades

• Interact with borrowers by phone, email, and other channels to gather required information and documents.
• Coordinate with the loan team to ensure a timely processing and resolution of issues.
• Manage the company’s social media presence and public communications.

Conocimientos

Customer service

Communication skills

Loan processing

Relationship building

Attention to detail

Multitasking

Descripción del empleo

## Loan Officer - Jacksonville, NCApplylocations: Jacksonville, NCtime type: Full timeposted on: Posted Todayjob requisition id: R6179**ABOUT YOU:*** You are passionate about helping Veterans.* You enjoy building rapport and relationships with many different types of individuals and groups.* You take initiative and have a competitive drive.* You are known for being self-motivated.* You learn quickly and thoroughly while continually adapting to changing conditions.* You are results oriented and have a sense of urgency.* You have excellent written and interpersonal communication skills.**ABOUT THE ROLE & JOB REQUIREMENTS:**As a Loan Officer at Veterans United, you enhance the lives of your borrowers by delivering unprecedented customer service. Your day will largely be filled with working with borrowers to determine their homebuying needs and working with the rest of the loan team to provide a smooth loan experience to your customers.Job duties may include, but are not limited to:* Communicate loan status regularly with clients, responding promptly to inquiries and concerns via email and phone.* Analyze borrowers’ information to determine feasibility of pre-approving and obtaining a loan.* Manage internal efforts to ensure a timely process and resolve application issues.* Interview borrowers and obtain and/or verify information and documentation.* Manage social media presence.* Educate borrowers on loan process and product/service alternatives.* Remain knowledgeable on company and industry guidelines and processes.* Analyze and manage numbers to increase and ensure efficiencies and meet company goals.* You'll spend much of your day communicating with borrowers by phone, email, and other communication tools. Business calls may be recorded and reviewed using AI-assisted technology to support coaching, quality assurance, compliance, training, and performance evaluation. These technologies may collect, store, and use voiceprints as part of that process.**ABOUT US:**We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.At VU, we don’t require a specific degree or experience. We have found that individuals from various backgrounds can be successful in our roles. Some of our most successful employees came from these backgrounds:* Fitness/Sports: Coaches, Trainers, Former Athletes, Team Players!* Sales: Retail, Auto, Phone, Sales Support, Brand Representatives* Hospitality: Servers, Event Services* Education: Teachers, Higher Education, Admissions* Public Service: City Employees, Government Work, Law Enforcement, First Responders**Interested? Apply Today!**Learn more about us on Glassdoor and our career site at vu.com/careersVeterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.Click here for Applicant ResourcesIf you have a disability and require reasonable accommodations during the hiring process, contact [e-mail]*Veterans United Home Loans is a VA-Approved Mortgage Lender and is not endorsed or sponsored by any government agencies, including the Dept. of Veterans Affairs. NMLS # 1907. Equal Housing Opportunity.*