Loan Officer Assistant (SAFE Act)

M&T Bank; Lake Oswego (OR); On-site; USD 29,000 - 47,000; Full time

Job summary

M&T Bank in Lake Oswego, Oregon seeks a Mortgage Originator Liaison to support loan officers, build referral networks and provide sales, marketing and operations assistance for a smooth loan process.

You'll ensure applications are complete, obtain required documents, track conditions, coordinate with processors, underwriters and closers, and maintain federal SAFE Act registration, while delivering courteous, compliant service to customers.

Qualifications

• High school diploma (or equivalent) or equivalent work experience.
• Knowledge of Secondary Marketing requirements.
• Knowledge of FHA/VA regulations.
• Knowledge of Bank products and services.
• Strong organizational skills with ability to manage multiple priorities.
• Excellent verbal and written communications skills.
• Flexible to travel within region and work overtime as needed.

Responsibilities

• Assist Loan Officer in developing referral sources and client base.
• Assist Loan Officer in developing and implementing marketing/sales support programs.
• Interact with customers to complete the application process and gather documents.
• Provide follow-up on loan conditions as required by commitments.
• Coordinate with processors, underwriters, and closers to ensure files are complete.
• Serve as liaison between customer, M&T Bank and loan officer.
• Maintain and organize loan documents for all loan programs.
• Take loan applications and input data into processing system.
• Assist Loan Officer in providing required reporting.
• Adhere to compliance/operational risk controls and audit requirements.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Skills

Excellent verbal and written comms

Strong organizational skills

Willingness to travel regionally

Education

High school diploma

Prior mortgage experience (preferred)

Job description

Acts in a liaison capacity for mortgage originators and customers providing follow-up and resolution to questions and concerns. Provide general sales, marketing and operational support for assigned mortgage originator. Adhere to the requirements of federal registration under the SAFE Act.

Primary Responsibilities

• Assist Loan Officer in developing and managing a referral source, prospect and customer base.
• Assist Loan Officer in developing and implementing marketing/sales support programs to develop new business.
• Interact with customers to complete the application process, ensure all necessary supporting loan documentation is obtained and accurate.
• Provide follow-up on loan conditions as required by commitment letter.
• Interact with Production department personnel (processors, underwriters, closers) to ensure loan application file is complete, loan documentation is satisfactory, conditions are met and loan can close within required time frames.
• Serve as communication liaison between customer, M&T Corporation and loan officer. Initiating and answering calls to/from customers as required in a prompt, courteous and professional manner.
• Maintain and organize current and required loan documents for all loan programs as needed.
• Take loan applications as necessary and input loan data into processing system via laptop.
• Assist Loan Officer in providing required reporting as needed.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
• Complete other related duties as assigned.

Scope of Responsibilities

Incumbent works under general supervision.

In many cases, incumbent will be the point of contact for customer to complete application process and for follow-up for outstanding items needed to provide a complete loan application for processing.

Responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.

Answer customer phone calls in courteous and professional manner.

Supervisory/Managerial Responsibilities

Not Applicable.

Education and Experience Required

High school diploma (or equivalent) or equivalent work experience.

Knowledge of Secondary Marketing requirements.

Knowledge of FHA/VA regulations.

Knowledge of Bank products and services.

Strong organizational skills with ability to manage multiple priorities.

Excellent verbal and written communications skills.

Flexible to travel within region and work overtime and/or flexible schedule as needed.

Education and Experience Preferred

Prior mortgage experience.

Knowledge of software utilized by department.

Knowledge of Bank products and services.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Lake Oswego, Oregon, United States of America