Mortgage Representative - Inside Sales

M&T Bank; Lake Oswego (OR); On-site; USD 45,000 - 75,000; Full time

Job summary

M&T Bank in Lake Oswego, Oregon seeks an experienced mortgage originator to handle referrals, pre-qualifications, and loan origination. You will coordinate settlements, analyze credit data, and manage closings, while staying compliant with regulatory requirements. Strong customer service and sales skills are essential for success.

The role involves working with realtors and builders, applying for applications, and negotiating terms to meet customer needs and company standards.

Qualifications

• Associate’s degree and at least 2 years in mortgage origination or customer service.
• Alternatively, a combined 4 years of higher education and/or work experience with at least 2 years mortgage experience.
• Knowledge of mortgage products, government regulations, and fair lending practices.

Responsibilities

• Receive referrals from realtors, builders, branches and developers and follow up by phone, fax, and email.
• Sell inbound customers to use M&T Mortgage and pre-qualify customers.
• Originate mortgages and coordinate settlements.
• Begin mortgage applications in person or by phone and enter into the system.
• Obtain and analyze financial and credit data to assess risk.
• Collect closing conditions, order appraisals, coordinate draw schedules, and schedule closings.
• Negotiate loan terms with mortgagors.
• Provide timely feedback to sources regarding lead disposition.
• Stay informed of changing rules and regulations.

Skills

Customer service

Sales ability

Communication skills

Regulatory compliance knowledge

Education

Associate’s degree

Job description

Overview

Responsible for originating residential mortgage loans and adhering to the requirements of federal registration under the SAFE Act.

Primary Responsibilities

• Receive referrals from realtors, builders, branches and/or developers who have pre-established relationships with M&T. Follow up on potential customers via telephone, fax, and email.
• Sell inbound customers to use M&T Mortgage for mortgage financing. Answer initial questions and provide explanation of M&T products. Pre-qualify customers.
• Originate mortgages and coordinate settlements.
• Begin mortgage application process in person or over the phone and send packages to customer for completion. Enter completed applications into the system.
• Obtain and analyze pertinent financial and credit data necessary for determining if loan is an acceptable risk.
• Collect closing conditions, order appraisals, coordinate draw schedules, and schedule closings.
• Negotiate terms and conditions of loan with mortgagor.
• Provide timely and complete feedback to sources regarding the disposition of their leads.
• Keep informed of changing rules and regulations.

Scope of Responsibilities

Works under general supervision.

External contacts may include customers, builders, manufacturers, and realtors.

Responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.

Education and Experience Required

Associate’s degree and a minimum of 2 years mortgage origination and/or customer service experience, or in lieu of a degree a combined minimum of 4 years higher education and/or work experience including a minimum of 2 years mortgage originator and/or customer service experience.

Education and Experience Preferred

• General PC knowledge and departmental software
• Organizational skills
• Sales ability
• Mathematical skills
• Ability to interact with all levels in a professional manner
• Customer Service Skills
• Knowledge of products and government regulations
• M&T Bank is committed to fair, competitive, and market-informed pay for our employees. Compensation for this role is based on commission - a draw will be advanced. The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Lake Oswego, Oregon, United States of America