Loan Officer Assistant

West Capital Lending; Troy (MI); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Collaborative leadership

Competitive compensation package

Growth opportunities

Modern tech stack

Job summary

West Capital Lending is seeking a proactive Loan Officer Assistant to support a high-volume loan officer team and ensure a smooth client experience from application through closing.

The role emphasizes organization, clear communication, and independent file management, with exposure to mortgage documents and origination software. A strong team culture and career growth opportunities are highlighted.

Qualifications

• Previous mortgage or financial services experience preferred (LOA, Processor, Jr. Processor, or similar)
• Strong organizational and time-management skills
• Clear and professional communication skills (written and verbal)
• Ability to work independently and manage multiple files at once
• NMLS LICENSE!
• Familiarity with mortgage documents, underwriting conditions, and lending guidelines is a plus
• Experience with loan origination software (Encompass, Calyx, Arrive, etc.) is a plus

Responsibilities

• Support Loan Officers throughout the loan origination process
• Collect, review, and organize borrower documentation (income, assets, credit, etc.)
• Communicate with borrowers, lenders, real estate agents, and internal team members
• Assist in managing pipelines, disclosures, and follow-up communication
• Maintain high standards of accuracy, compliance, and professionalism

Skills

Organizational skills

Time-management

Communication skills

Independent work

NMLS license

Tools

Encompass

Calyx

Arrive

Job description

West Capital Lending is a fast-growing, high-performance mortgage brokerage dedicated to empowering loan officers with industry-leading support, technology, and access to top-tier lending solutions. We pride ourselves on delivering an exceptional client experience, transparent processes, and a culture built on collaboration, efficiency, and excellence.

We are seeking a Loan Officer Assistant who is proactive, detail-oriented, and committed to supporting a high-volume loan officer team. This role is essential to ensuring a smooth client experience from application through closing.

Key Responsibilities

• Support Loan Officers throughout the loan origination process
• Collect, review, and organize borrower documentation (income, assets, credit, etc.)
• Communicate with borrowers, lenders, real estate agents, and internal team members
• Assist in managing pipelines, disclosures, and follow-up communication
• Maintain high standards of accuracy, compliance, and professionalism

Qualifications

Previous mortgage or financial services experience preferred (LOA, Processor, Jr. Processor, or similar)

Strong organizational and time-management skills

Clear and professional communication skills (written and verbal)

Ability to work independently and manage multiple files at once

NMLS LICENSE!

Familiarity with mortgage documents, underwriting conditions, and lending guidelines is a plus

Experience with loan origination software (Encompass, Calyx, Arrive, etc.) is a plus

What We Offer

• Collaborative, supportive leadership and team environment
• Competitive compensation package (hourly + performance incentives)
• Opportunity for career growth within one of the top-performing divisions at West Capital Lending
• Modern systems and tech stack designed to make your job more efficient