Loan Officer Assistant

Alcova Mortgage Inc; North Carolina; On-site; USD 42,000 - 54,000; Full time

Job summary

Alcova Mortgage Inc. seeks a Loan Coordinator to support Mortgage Loan Officers through the origination process.

This role emphasizes courtesy, client satisfaction, and teamwork as you manage a loan pipeline from approval to closing, coordinating with clients, LO's, and Operations to ensure a smooth experience. You will review applications, request and track documents, communicate updates, maintain program knowledge, and ensure compliance.

Qualifications

• Strong pipeline management and multitasking in a fast-paced environment.
• Knowledge of federal and state fair lending requirements.
• Ability to work collaboratively with Loan Officers, agents, and clients.
• Excellent interpersonal and written/verbal communication skills.
• Strong customer service orientation.
• Familiarity with Encompass and RESPA software; proficient with Microsoft Office.

Responsibilities

• Reviews loan applications to determine completeness and verifies borrower qualifications.
• Call borrowers to discuss applications, terms, and questions.
• Send updates to borrowers, LO, and agent with pre-approval details or next steps.
• Update the Loan Setup Worksheet with notes and qualification dates.
• Coordinate documentation and follow up with clients.
• Advise loan officers, agents, and borrowers of any deficiencies.
• Respond to customer inquiries and referrals from clients and loan officers.
• Maintain up-to-date knowledge of lending programs, policies, and regulatory requirements.
• Comply with federal and state compliance policies.
• Coordinate sending disclosures, order appraisals, and run credit.
• Package and submit complete files to Operations via LOS.

Skills

Strong pipeline management

Fair lending knowledge

Collaboration

Interpersonal & communication

Customer service

Deductive reasoning

Encompass/RESPA software knowledge

MS Office proficiency

Tools

Encompass

RESPA software

Job description

Job Description

Job Description

POSITION SUMMARY

The Loan Coordinator will support Mortgage Loan Officers in all aspects of the mortgage loan origination process. Courtesy, customer service, and tact are essential elements of this position. The Loan Coordinator works as a team member, managing a pipeline of loans while communicating with clients, Loan Officers, and other members of the Operations team from loan approval to closing. Work involves a great degree of personal contact with others, both in and out of the Company, for purposes of obtaining information, obtaining documentation, building relationships, or soliciting cooperation. The Loan Coordinator must have excellent 'people skills' and be driven with the desire to make sure every client has a positive experience with ALCOVA Mortgage.

DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

1. 1. Reviews loan applications to determine the completeness of all documents and verifies borrowers’ qualifications for specified loan products.


2. 2. Call the borrower to go over the application, terms, questions etc.


3. 3. Send update to borrower, LO, & agent. Update should include a pre-approval letter or detail as to why we could not get them pre-approved and a path forward


4. 4. Update the ‘Loan Setup Worksheet’ with notes, pre-approval date, and/ or does not qualify date


5. 5. Assists with coordination of all appropriate documentation and follows up with clients on an ongoing basis


6. 6. Advises Loan Officers, agent, and borrower of any deficiencies or missing documentation


7. 7. Responds to customer inquiries and referrals that are generated from both their own contacts and from the Loan Officers’ business


8. 8. Maintains a thorough and up-to-date knowledge of lending programs, policies, procedures, and regulatory requirements


9. 9. Demonstrates commitment to professional ethics by complying with all federal and state compliance policies and requirements


10. 10. Coordinates sending of disclosures, ordering appraisals, and running of credit


11. 11. Packages and submits complete files to Operations through the Company’s loan origination software program

EDUCATION, EXPERIENCE, LICENSURE, AND COMPETENCIES

1. 1. Strong pipeline skills, with an ability to prioritize complex diversified responsibilities and multi-task in a fast-paced environment


2. 2. Knowledge of federal and state fair lending requirements


3. 3. Ability to work collaboratively with others


4. 4. Excellent interpersonal and communication skills (verbal and written)


5. 5. Strong customer service skills


6. 6. Ability to use deductive reasoning


7. 7. Working knowledge of Encompass and RESPA software


8. 8. Proficient computer skills, especially Microsoft Office (Word, Excel, and Outlook) and Internet applications

1. 1. Self-starting, self-reliant, highly motivated and dependable


2. 2. Technologically savvy and comfortable learning new computer systems and programs


3. 3. Ability to adapt to changing environments, situations, and job responsibilities


4. 4. Ability to work flexible hours and overtime, if needed