Inside Sales Loan Officer

Alcova Mortgage Llc; Roanoke (VA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

PTO & holidays

Health insurance

Job summary

ALCOVA Mortgage in Roanoke, VA is hiring an Inside Sales Loan Officer to originate residential mortgage loans from inquiries and leads via digital platforms. You will educate borrowers on options and guide them through the loan process with honesty and transparency.

The role is full-time (40 hours/week) with a base pay of $16.00–$17.00 per hour plus commissions, and requires travel up to 10% domestically. Excellent accuracy, teamwork, and integrity are essential to success in this role.

Qualifications

• High school diploma or equivalent education.
• Ability to meet State Mortgage License requirements.
• Valid Driver’s License and compliance with banking regulations.
• Attention to detail and integrity in a team environment.
• Strong communication and problem-solving abilities.
• Ability to multitask and work within deadlines.

Responsibilities

• Handle inquiries and leads from digital platforms (phone, email, website).
• Educate borrowers on options and guide them through the loan process.
• Convert leads to full applications with proper documentation.
• Analyze credit reports and lock in interest rates as requested.
• Maintain lead pipeline and ensure timely contact with all parties.
• Adhere to compliance and banking guidelines in origination.

Skills

Strong attention to detail

Team player

Integrity

Customer service focus

Multitasking

Communication skills

Problem solving

Ability to work in banking guidelines

Education

High school diploma or equivalent

Ability to meet State Mortgage License requirements

Valid Driver’s License

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Inside Sales Loan Officer

Salary Range: $16.00 To $17.00 Hourly

Position Title: Inside Sales Loan Officer

Reports to:Inside Sales Manager

Department:Corporate – Consumer Direct Division

Position Type:Full-Time; 40 hours per week

FLSA Classification / Type:Non-Exempt / Administrative

Pay Range:$16.00 - $17.00 per hour Base plus Commissions

Benefits

• Paid Time Off (PTO), paid holidays, health, dental, and vision
• insurance with additional voluntary coverages available

POSITION SUMMARY

The Inside Sales Loan Officer will be responsible for originating residential mortgage loans from all inquiries and leads given from ALCOVA Mortgage digital platforms. The Inside Sales Loan Officer will deliver exceptional customer service by educating the borrowers on their options and guiding them through the loan process. The Inside Sales Loan Officer will ensure that the borrowers’ financing needs are met with honesty and transparency.

DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Handle all inquiries and leads from ALCOVA Mortgage digital platforms (phone, email and website)
• Work with clients in a consultative selling approach, learning the applicants’ housing goals and needs
• Recommend all available loan options to clients
• Convert leads to full application and submit complete loan applications and proper documentation to processing team
• Obtain and analyze credit reports with an understanding of the data and approval implications
• Lock in interest rates when the customer requests or approves
• Manage lead pipeline with new inquiries and ensure consistent contact with all parties involved in transactions
• Understand and navigate the loan origination system ensuring full understanding of compliance and meet all requirements

EDUCATION, EXPERIENCE, LICENSURE, AND COMPETENCIES

• Valid Driver’s License required
• High school diploma or equivalent education
• Ability to meet State Mortgage License requirements
• Highly motivated, ambitious and driven to succeed
• Must be trustworthy, honest, and able to continuously display a high level of integrity
• Ability to work effectively in a team environment
• Strong attention to detail and accuracy
• Ability to identify and resolve problems in a timely manner
• Ability to understand and respond appropriately to basic inquiries
• Ability to read, write, and communicate using the English language sufficient to perform job functions
• Ability to multi-task (e.g., simultaneous usage of several applications, etc.)
• Rely on limited experience and judgment to plan and accomplish goals
• Ability to handle deadlines and working within banking guidelines
• Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements are required. Employees must complete annual training in these areas.

WORK ENVIRONMENT

This job operates in a clerical, climate-controlled office setting with adequate lighting and low to moderate noise. In this role, the individual regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

This is largely a sedentary role; however, some filing and photocopying is required. This would require the ability to lift up to 20 pounds, open filing cabinets, and bend or stand as necessary.

TRAVEL

This position requires up to 10% domestic travel, primarily consisting of day or short trips to local branch offices, regional meetings, or occasional off-site training seminars, which may require overnight stays. Must hold a valid U.S. driver's license and have reliable personal transportation, with all work-related mileage and expenses fully reimbursed by the Company.

EXPECTED HOURS OF WORK

This position is scheduled to work a 40-hour workweek. Days and hours of work are Monday through Friday, 8:00am to 8:00pm and Saturday, 10:00am to 2:00pm. Specific work schedules will be determined based upon business needs.

OTHER DUTIES

This position performs additional duties as assigned, given adequate guidance and resources. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job. Duties, responsibilities and activities may change at any time with or without notice.