Loan Officer 1

FAIRWINDS Credit Union; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

11 paid holidays

6% 401(k) match

$700 annual Health Savings Account contribution

Comprehensive maternity leave program

Medical, dental, vision, disability, and life insurance

Tuition assistance and advancement opportunities

Job summary

FAIRWINDS Credit Union is seeking a Loan Officer I for our Digital Lending team in Orlando, Florida. In this role, you will assist members in achieving financial goals through personalized lending solutions and consultative service.

Key responsibilities include guiding members through loan options, preparing loan applications, and building strong relationships. Candidates should have a background in consumer lending and excellent communication and problem-solving skills. Join a purpose-driven culture where your impact truly matters.

Qualifications

• Previous consumer lending experience preferred.
• Strong sales and customer service background with a consultative approach to member interactions.
• Ability to identify member needs and recommend appropriate financial solutions.
• Comfortable working in a goal-driven environment while maintaining a member-first mindset.
• Ability to explain financial products and lending solutions clearly and confidently.
• Demonstrates sound judgment, attention to detail, and critical thinking skills.
• Proficient with technology and systems required to support lending and member service functions.

Responsibilities

• Meet or exceed assigned consumer lending and sales goals.
• Guide members through loan options, terms, and rates while tailoring solutions.
• Interview members and process loan applications accurately and efficiently.
• Perform credit checks, verifications, and calculations to support lending decisions.
• Prepare loan applications for closing and booking.
• Build stronger member relationships by identifying opportunities for additional products.
• Communicate with members regarding loan accounts, application status, and service-related questions.

Skills

Consumer lending experience

Sales and customer service background

Strong communication skills

Problem-solving skills

Organizational skills

Job description

Financial Freedom Happens Here – and it starts with YOU.

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom — for our members and for you.

As a Loan Officer I on our Digital Lending team, you’ll play a key role in helping members achieve their financial goals through personalized lending solutions and consultative service.

You’ll guide members through the lending process, uncover opportunities to deepen relationships, and provide financial solutions that make a meaningful impact.

Your Role In Our Mission

• Meet or exceed assigned consumer lending and sales goals.
• Guide members through loan options, terms, and rates while tailoring solutions to fit their unique financial needs.
• Interview members and process loan applications accurately and efficiently.
• Perform credit checks, verifications, and required calculations to support lending decisions.
• Prepare loan applications for closing and booking.
• Build stronger member relationships by identifying opportunities for additional products and services.
• Proactively recommend solutions that complement members’ immediate and long-term financial goals.
• Communicate with members regarding loan accounts, application status, and service‑related questions.
• Assist members in resolving loan account discrepancies and service concerns.
• Serve as a resource and work leader for loan interviewers and processors when needed.
• Maintain compliance with credit union policies, procedures, security standards, and regulatory requirements including BSA, CIP, OFAC, CTR, and PSAR guidelines.

What Makes You a Great Fit

• Previous consumer lending experience preferred.
• Strong sales and customer service background with a consultative approach to member interactions.
• Ability to identify member needs and recommend appropriate financial solutions.
• Comfortable working in a goal‑driven environment while maintaining a member‑first mindset.
• Strong communication, problem‑solving, and organizational skills.
• Ability to explain financial products and lending solutions clearly and confidently.
• Demonstrates sound judgment, attention to detail, and critical thinking skills.
• Proficient with technology and systems required to support lending and member service functions.

A Culture Of Care And Reward

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Eligible for a 700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose‑driven, people‑first culture where your impact matters

This is more than your next job. It’s your next step in changing lives; starting with your own!

About FAIRWINDS Credit Union

At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission — changing members’ lives on the journey to Financial Freedom — drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2025 Best‑in‑State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!

FAIRWINDS is an Equal Opportunity Employer.