Loan Growth Specialist & Tax Services Rep

WAC-TN World Finance Corporation of Tennessee; Humboldt (TN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Mental health support

401(k) with company match

Paid holidays

Vacation time

Volunteer time

Work-life balance

Job summary

World Finance is seeking a Financial Services Representative to drive loan sales, manage past-due accounts, and assist customers with tax-related services. The role requires daily outbound calls, in-person meetings, and closing loans, with opportunities for performance-based earnings and advancement.

We offer a comprehensive benefits package and a promote-from-within culture, supporting long-term growth and strong branch performance.

Qualifications

• Sales, customer service, collections, or account management with measurable results.
• Experience handling high-volume calls and difficult conversations.
• Proven ability to meet or exceed goals in a fast-paced environment.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound outreach for collections, tax services, and new business generation; thrive in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.

Skills

Sales experience

Customer service

Collections

Account management

Communication skills

Problem solving

Data entry

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

World Finance is seeking a Financial Services Representative to drive loan sales, manage past-due accounts, and assist customers with tax-related services. The role requires daily outbound calls, in-person meetings, and closing loans, with opportunities for performance-based earnings and advancement.

We offer a comprehensive benefits package and a promote-from-within culture, supporting long-term growth and strong branch performance.