Loan Coordinator

University of Virginia; Charlottesville (VA); Hybrid; USD 55,000 - 62,000; Full time

Job summary

The University of Virginia is seeking a Loan Coordinator to join the Loan team within the Office of Student Financial Services in Charlottesville. The role focuses on Direct and Private loan processing, counseling students and parents, and ensuring compliance with federal/state regulations.

The position is hybrid with some in-office presence, located on UVA grounds. Minimum qualifications include a Bachelor's degree and at least two years of financial aid experience.

Qualifications

• Bachelor's degree required.
• At least two years of financial aid experience.
• Experience with Direct/Private loan processing preferred.

Responsibilities

• Award, certify, process, troubleshoot, and reconcile Direct and Private loans. Train new employees on SIS and ELMOne interfaces.
• Respond to inquiries and provide loan counseling to students and parents.
• Review federal policies/regulations regarding Direct Loans using FSA/NSLDS resources; inform supervisor of changes.
• Document loan processes to meet auditing requirements.
• Assist awarding team during peak periods to prepare award packages and ensure accuracy per packaging rules.
• Participate in testing awarding tools, formulas, and new reports.
• Process financial aid change requests and related forms as needed.

Skills

Financial aid knowledge

Customer service

Detail-oriented

Education

Bachelor's degree

Tools

SIS

ELMOne

Job description

The Office of Student Financial Services at the University of Virginia seeks a Loan Coordinator to join our Loan team responsible for all Direct and Private loan processing. The Loan Coordinator provides comprehensive and quality financial aid administration and counseling for undergraduate and graduate students, parents, university departments, and external organizations. This position also contributes to compliance with federal and state regulations, creation and enforcement of office policies, and procedures to ensure timely and accurate delivery of student financial aid.

Responsibilities Include

• Award, certify, process, troubleshoot, and reconcile Direct and Private loans for Student Financial Services. Train new employees on how to navigate the SIS and ELMOne user interfaces. Monitor activity for bottlenecks and make recommendations to remove obstacles.
• Respond to internal and external inquiries regarding loans. Provide loan counseling to students and parents.
• Regularly review Federal policies and regulations regarding Direct Loans utilizing FSA and NSLDS resources. Keep Financial Aid Director informed of upcoming changes.
• Document loan processes to conform with auditing requirements.
• Assist the awarding team during peak periods to provide award packages and participate in quality control efforts to determine if the awards are correct following standard packaging rules.
• Participate in the testing of awarding tools, revised packaging formulas, modified workflow queues, and accuracy of new reports.
• Process financial aid change request applications, one-time computer expense forms, and health insurance requests.

In addition to the above job responsibilities, other duties may be assigned.

Minimum Qualifications

Education: Bachelor's degree

Experience: At least two years of financial aid experience. Relevant experience may be considered in lieu of a degree.

About The Position

The salary range is between $55,000 - $62,000 and is commensurate with qualifications and experience. This position will not consider candidates who require immigration sponsorship now or in the future. This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

This position is located on the UVA Grounds in Charlottesville, VA. This is an exempt-level, benefited position; learn more about UVA Benefits. This is a hybrid position with some in office presence required.

Application Timeline

This position will remain open until filled. Review of applications will begin after July 20, 2026.

Reference checks will be completed by UVA’s third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required. The selected applicant will pass a criminal background check.

About UVA And The Community

To learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA.

Contact

For questions about the application process, please contact Michele Jarman, Academic Recruiter.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.