Loan Consultant II: Elevate Customer Experience & Growth

Lendmark Financial Services; Nashville (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k)

Life Insurance

Long-term Disability

Tuition assistance

Employee assistance program

Critical care insurance

Auto insurance

Home insurance

Pet insurance

Job summary

Lendmark Financial Services in Nashville, TN seeks a Loan Consultant II to deliver exceptional customer experiences while providing personal loan solutions. This role focuses on building a customer base through sales, loan extensions, and merchant referrals.

Success is measured by customer experience, business generation, compliance, monthly goals, and accuracy. Responsibilities include greeting applicants, processing verifications, loan payments, approvals, and loan closings, plus active branch

Qualifications

• High School Diploma or GED from an accredited institution.
• 2-4+ years consumer finance or related experience.
• Cash handling, computer skills, and customer service skills.
• Ability to work with minimum supervision.
• Excellent communication skills.
• Proficient working knowledge of Microsoft Windows, Excel and Word applications.

Responsibilities

• Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications.
• Process payments, distributions, and make recommendations regarding loan approvals.
• Approve loans up to established lending limits and complete loan closings.
• Handle account activities related to collection accounts, including calls and face-to-face customer communications.
• Prepare reports, correspondences, transaction documentation, and record/file documentation; operate cash drawer and process deposits.
• Actively market branch products and services to individuals.
• Perform all other duties as assigned by management.

Skills

Cash handling

Customer service

Communication skills

MS Windows

Excel

Word

Education

High School Diploma or GED

Associates or Bachelor’s Degree

Tools

Microsoft Windows

Microsoft Excel

Microsoft Word

Job description

Lendmark Financial Services in Nashville, TN seeks a Loan Consultant II to deliver exceptional customer experiences while providing personal loan solutions. This role focuses on building a customer base through sales, loan extensions, and merchant referrals.

Success is measured by customer experience, business generation, compliance, monthly goals, and accuracy. Responsibilities include greeting applicants, processing verifications, loan payments, approvals, and loan closings, plus active branch