Loan Consultant I: Customer Experience & Personal Loans

Lendmark Financial Services LLC; Hagerstown (MD); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Life insurance

Long‑term disability

Tuition assistance

Employee assistance program

Optional insurance: critical care

Job summary

Lendmark Financial Services LLC in the United States seeks a Loan Consultant I to deliver exceptional customer experience while offering personal loan solutions. The role emphasizes building a customer base through sales, loan extensions and merchant referrals, with success tied to customer experience, business generation, compliance and monthly goals.

The position requires a high school diploma or GED and 0-2 years in consumer finance or related experience, along with strong communication and

Qualifications

• High School Diploma or GED is required.
• 0-2 years consumer finance or related experience is preferred.
• Cash handling experience is preferred.
• Computer skills including basic Windows applications are required.
• Excellent communication skills are required.
• Ability to work with minimum supervision and provide good customer service.

Responsibilities

• Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained.
• Process payments, distributions, make recommendations regarding loan approvals.
• Approve loans up to established lending limits, complete loan closings, handle account activities related to collection accounts, including phone calls and face-to-face communications with customers.
• Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.
• Actively market all branch products and services to individuals.
• Perform all other duties as assigned by management.

Skills

Customer service

Communication skills

Cash handling

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Windows

Excel

Word

Job description

Lendmark Financial Services LLC in the United States seeks a Loan Consultant I to deliver exceptional customer experience while offering personal loan solutions. The role emphasizes building a customer base through sales, loan extensions and merchant referrals, with success tied to customer experience, business generation, compliance and monthly goals.

The position requires a high school diploma or GED and 0-2 years in consumer finance or related experience, along with strong communication and