Loan Consultant & Customer Experience Pro

Lendmark Financial Services LLC; Kingsport (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Lendmark Financial Services is seeking a Loan Consultant I to deliver exceptional customer experience while offering personal loan solutions. The role emphasizes building a customer base through sales, loan extensions, and referrals, with success tied to customer satisfaction, compliance, and achieving monthly goals.

Ideal candidates have a High School diploma or GED, cash handling and computer skills, and strong communication.

Qualifications

• High School diploma or GED required; cash handling and customer service skills expected.
• Proficiency with Windows and Microsoft Office applications.
• Strong communication and ability to work with minimal supervision.
• Bilingual abilities valued (Spanish/English) - as noted in preferences.

Responsibilities

• Greet, assist and solicit individuals entering the office and by phone.
• Process payments, verifications, and loan documentation; record information.
• Approve loans within lending limits and complete closings; manage accounts.
• Actively market branch products and services; handle collections communications.

Skills

Cash handling

Customer service

Communication skills

Microsoft Windows

Education

High School Diploma or GED

Associates Degree

Bachelor's Degree

Tools

Excel

Word

MS Office

Job description

Lendmark Financial Services is seeking a Loan Consultant I to deliver exceptional customer experience while offering personal loan solutions. The role emphasizes building a customer base through sales, loan extensions, and referrals, with success tied to customer satisfaction, compliance, and achieving monthly goals.

Ideal candidates have a High School diploma or GED, cash handling and computer skills, and strong communication.