Loan Collector

Jimmy Jazz; Pikeville (KY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Company paid Life Insurance

Paid time off and Holidays

Short Term and Long Term Disability

401K and ESOP

Job summary

Community Trust Bank is seeking a Collections Associate in Pikeville, KY. You will contact borrowers with past-due accounts, negotiate payment arrangements, and review accounts for effective collections actions.

Maintain precise records and ensure compliance with regulations and bank policies. Applicants should have a high school diploma (GED acceptable) and 6–12 months of experience; a valid driver's license and strong communication skills are required.

Qualifications

• High school diploma or GED required.
• 1+ year of experience in collections or similar role preferred.
• Strong communication and organizational skills essential.

Responsibilities

• Contact borrowers with past-due accounts by phone or mail to request payment and negotiate arrangements.
• Review accounts and recommend actions for intensified collections as needed.
• Maintain accurate records of past-due accounts and actions taken.
• Ensure compliance with government regulations and bank policies.

Skills

High school diploma

Phone skills

Oral and written communication

Organizational skills

Driver's license

Knowledge of bank policy and procedure

Education

High school diploma or GED

Job description

• Location 50 Weddington Branch Road,Pikeville, KY, 41501,United States
• Job Category Collections, Clerical, Customer Service
• Employee Type RFT
• Required Degree High school

Contact information

• Name Human Resources Department
• Phone [phone]

JOB RESPONSIBILITIES

• Contact borrowers with past-due accounts by phone or mail to request payment. Negotiate extensions and modifications of loans, and arranging payment schedules.
• Review assigned accounts to determine if collection methods have been effective. Recommend to collections manager accounts to review for special handling or intensified collections actions.
• Maintain accurate and complete records on past-due accounts and collections actions.
• Ensure that loan collections actions on assigned accounts are appropriate and timely, and that established policies and procedures are observed.
• Ensure all actions performed are in compliance with government regulations and organizational policies and procedures.

SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE

• Position normally requires a high school diploma or GED plus such practical knowledge and skills as would be learned on the job.
• Over six and up to twelve months of experience.
• Driver's License.
• Excellent Oral and Written communication skills.
• Excellent organizational skills.
• Knowledge of policy and procedures of Community Trust Bank.
• Excellent telephone skills.

WORKING CONDITIONS

• Normal Office Conditions.

The above statements are intended to describe the general nature and level of work to be performed by personnel assigned to this job. This information is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position.

Requirements

Candidates may be subject to the following screenings:

Credit Check, Drug Testing, and Criminal Background Check

Summary

• Medical, Dental, and Vision Insurance
• Company paid Life Insurance
• Paid time off, and Holidays
• Short Term and Long Term Disability
• 401K and ESOP

Additional Information

• E-Verify Work eligibility confirmed via E-Verify