Loan Advisor

Universal Lending; Beaverton (OR); Remote; USD 25,000 - 30,000; Full time

Job summary

Universal Lending accepts a remote Loan Advisor role guiding homebuyers through the mortgage process for Risewell Homes. The role emphasizes relationship-building, exceptional customer service, and a smooth experience from application to closing, with residency in Washington or Oregon.

Applicants should be prepared to collaborate with lenders, ensure accurate loan submission, and maintain compliance across the lending cycle.

Qualifications

• Must hold active MLO license in each state of operation.
• 5+ years of lending origination experience, preferably with builders.
• Working knowledge of Encompass or other LOS systems.
• Proficient in Excel, Word, Outlook, and PowerPoint.
• Strong communication and customer service skills.
• Ability to build builder and customer partnerships.
• Ability to adapt to changing regulatory requirements.

Responsibilities

• Build rapport with Risewell sales agents and division staff.
• Process loan applications and collect required information.
• Perform prequalification assessments per policy and regulations.
• Submit loans to processing and coordinate with processing center.
• Input loans into Encompass and AUS for underwriting decisions.
• Assist with processing, underwriting and closing issues.
• Maintain knowledge of market conditions, rates, and vendors.
• Ensure compliance with policies and procedures while servicing loans.

Skills

MLO License

Lending Origination

Negotiation

Customer Service

Strong Communication

Tools

Encompass LOS

Excel

Word

Outlook

PowerPoint

Job description

Position Summary

The Loan Advisor is responsible for guiding homebuyers through the mortgage process while promoting Universal Lending Corporation’s full suite of loan products. Serving as a key lending partner to buyers of Risewell Homes, this role focuses on relationship-building, exceptional customer service, and ensuring a smooth experience from application through closing.

This is a remote position; however, candidates must reside in the state of Washington or Oregon

Essential Duties and Responsibilities

Build Rapport

• Build rapport with the sales agents at Risewell communities and division personnel.
• Maintain a positive sales environment by educating potential borrowers and Homebuilder sales representatives on the Company’s products and services

Loan Applications

• Complete thorough loan applications by communicating with perspective applicants
• Obtain specified information relating to the loan or credit application
• Correspond with applicant via telephone, email or in-person to resolve any questions regarding application information

Prequalification

• Perform prequalification assessment and analysis of financial condition and risk of financing requests within the Company’s credit policies and programs, as well as all state and federal lending regulations (FHA, VA, Fannie Mae, Freddie Mac, Conventional, Conforming, Jumbo, Rural Housing Development, Bond and Portfolio)

Loan Submission

• Negotiate rate, terms and conditions of the loan.
• Lock loans on time and in the correct product type.
• Submit complete loan application, including all required documents and disclosures, and coordinate the process with assigned processing center.
• Input loans into Encompass and appropriate Automated Underwriting System (AUS), such as DU or LP, for underwriting decision

Processing Issues

• Assist with, and solve, issues relating to processing, underwriting and closing of loans within employee’s loan pipeline

Industry Knowledge

• Develop and maintain knowledge of the financial industry, economy, market conditions, rates, vendors and competition

Compliance

• Maintain compliance on all loan files and pipeline.
• Consistently apply superior decision-making techniques relating to applicant inquiries, approvals, and requests as they pertain to existing policies, regulations and procedures

Personal Professional Standards

• Project an image of professionalism through demeanor and appearance while acting with integrity and honesty
• Strive for teamwork and cooperation and actively participate in goals for self-improvement.

Key Qualifications

• Must have an active state MLO license in each state where business is to be conducted or be willing to obtain additional state licenses in WA, OR, CA, AZ, CO, FL and TX
• Minimum 5 years lending origination experience preferably with builders
• Must have working knowledge of Encompass or other LOS systems
• Proficient in Excel, Word, Outlook, and PowerPoint
• Ability to plan for contingencies and anticipate problems and identify risks
• Ability to negotiate to produce positive outcomes
• Ability to effectively listen and respond to customers’ needs
• Ability to display superior customer service skills
• Ability to exhibit professional written and verbal communication
• Ability to maintain and foster strong partnerships with builders and customers
• Ability to ensure customer satisfaction throughout the cycle of the sales process with support and service
• Ability to identify customer needs and adapt sales presentations effectively

Licensing Requirements

• Candidates must be eligible for licensure under the federal SAFE Act § 1008.105 in each state where ULC originates loans. Eligibility requirements include:
• Never having had a loan originator license revoked in any jurisdiction unless revocation was formally vacated;
• Never having been convicted of, plead guilty or nolo contendere to a felony;
  • If expunged or pardoned, this may still impact the ability to be licensed in some states.
• Demonstrating financial responsibility, character and fitness, such as to command the confidence of the community.
  • Examples of issues that can impact eligibility include: poor credit history; arrests; outstanding child support or alimony payments; unpaid judgments, etc.

The compensation for this position is minimum wage for the applicable geography plus eligibility for monthly and quarterly bonuses. Base salary is paid bi-weekly.

Physical Requirements

This is primarily a sedentary position. Requires the ability to hear, type and talk. Finger dexterity is required to operate a computer keyboard. The primary work location is a corporate office with low to moderate noise levels.

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Supervisory Responsibility

This position does not supervise other employees.

Travel Requirements

Occasional travel may be required. A valid driver’s license and active vehicle insurance is required at all times.

FLSA Classification

Non-Exempt

Disclaimer

Universal Lending Corporation is an equal opportunity employer. Candidates must be authorized to work in the United States. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this role. Management retains the discretion to add, modify, or remove job duties at any time.