Loan Acquisition & Solutions Specialist

Jobtome; Matthews (NC); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Paid time off

4% 401(k) match

Employee stock purchase plan

Job summary

OneMain Financial is seeking a Loan Sales Specialist to empower customers with tailored financing options, delivering friendly, fast and affordable loan solutions. You will work in a dynamic, goal-driven environment with opportunities for professional growth and advancement, including pathways to leadership roles.

The role emphasizes customer service, sales effectiveness, and compliance across the loan process.

Qualifications

• High School Diploma or GED required.
• Preferred: sales, collections or customer service experience.
• Bilingual in Spanish is a plus.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Skills

Sales experience

Collections experience

Customer service experience

Education

High School Diploma or GED

Job description

OneMain Financial is seeking a Loan Sales Specialist to empower customers with tailored financing options, delivering friendly, fast and affordable loan solutions. You will work in a dynamic, goal-driven environment with opportunities for professional growth and advancement, including pathways to leadership roles.

The role emphasizes customer service, sales effectiveness, and compliance across the loan process.