Loan Acquisition & Solutions Specialist

Onemain Financial; Temple (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health and wellbeing options

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial is hiring a Loan Sales Specialist to empower customers by listening to their needs and providing access to financing.

In this role you will manage loan life cycles, engage with customers through multiple channels, and strive to exceed branch goals while ensuring compliance. Onsite in PA, you will benefit from a supportive team and opportunities for career development.

Qualifications

• High School Diploma or GED is required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual Spanish helpful for the role and client interactions.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Sales experience

Customer service experience

Bilingual Spanish

Education

High School Diploma or GED

Job description

OneMain Financial is hiring a Loan Sales Specialist to empower customers by listening to their needs and providing access to financing.

In this role you will manage loan life cycles, engage with customers through multiple channels, and strive to exceed branch goals while ensuring compliance. Onsite in PA, you will benefit from a supportive team and opportunities for career development.