Loan Account Support Specialist I

Trustmark Bank; Pearl (MS); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Trustmark Bank in Pearl, Mississippi, is seeking a loan servicing professional to respond promptly and accurately to customer needs, answer questions, and resolve problems related to loan accounts.

Key responsibilities include processing and balancing loan transactions, analyzing records, and maintaining timely communication with customers. The role emphasizes accuracy, attention to detail, and the ability to work under pressure within deadlines.

Qualificações

• High school diploma or GED with two years of customer service experience.
• Functional loan knowledge including interest calculations and loan-billing transactions.
• Ability to handle a high volume of external and internal inquiries and demands.
• Detail oriented with accuracy and solid time management.

Responsabilidades

• Assist customers with loan accounts and resolve issues by submitting maintenance documentation for input to loan system.
• Process and balance loan transactions and payments.
• Analyze bank records and proactively resolve loan account requests.
• Monitor matured loans and credit line reports and review statements.
• Distribute route work.
• Perform additional duties as assigned.

Conhecimentos

Customer service

Communication

Detail oriented

Time management

Working under pressure

Computer skills

Formação académica

High school diploma or GED

Ferramentas

Loan system

Loan billing software

Descrição da oferta de emprego

Trustmark Bank in Pearl, Mississippi, is seeking a loan servicing professional to respond promptly and accurately to customer needs, answer questions, and resolve problems related to loan accounts.

Key responsibilities include processing and balancing loan transactions, analyzing records, and maintaining timely communication with customers. The role emphasizes accuracy, attention to detail, and the ability to work under pressure within deadlines.