Load Planner: Optimize Shipments & Customer Service

Penske; Dearborn (MI); On-site; USD 44,000 - 54,000; Full time

Job summary

Penske is seeking a Load Planner in Dearborn, MI to coordinate freight movement and customer service. The role involves processing orders, planning and optimizing shipments, tendering freight to third-party carriers, and providing shipment visibility.

Shift is Tuesday through Saturday, 12:00pm to 8:30pm, with duties including tracking, troubleshooting, and liaising with customers and management. The position emphasizes load building, monitoring carrier coverage, and delivering excellent service

Qualifications

• Experience coordinating freight movements and customer service.
• Ability to process shipments, track and resolve operational issues.

Responsibilities

• Load-building: add shipments to a load, rate a load, secure carrier coverage and appointment setting.
• Provide excellent customer service to assigned account(s).
• Manage call center and shared email box responsibilities.
• Provide visibility to management and customers by tracking shipments and auditing processes.
• Recover customer loads and complete daily logs and trackers.
• Assist with other projects as assigned by supervisor.

Skills

Load planning

Customer service

Call center

Attention to detail

Tools

Transportation Manager System

Job description

Penske is seeking a Load Planner in Dearborn, MI to coordinate freight movement and customer service. The role involves processing orders, planning and optimizing shipments, tendering freight to third-party carriers, and providing shipment visibility.

Shift is Tuesday through Saturday, 12:00pm to 8:30pm, with duties including tracking, troubleshooting, and liaising with customers and management. The position emphasizes load building, monitoring carrier coverage, and delivering excellent service