LOA/FMLA Data Migration Interface Specialist

Reliance Matrix; Phoenix (AZ); On-site; USD 64,000 - 79,000; Full time

Benefits offered by this job

Hybrid work arrangements

Paid Time Off

Job summary

Reliance Matrix is seeking an Implementation Electronic Interface Specialist to support large-case migrations, data transfers, and onboarding activities for 100–100,000+ lives. You will act as a SME between client, vendor, and IT teams to ensure accurate, compliant data transfer and process documentation.

The role emphasizes collaboration with internal partners, tracking and reporting, and driving timely resolutions while maintaining SOPs and quality controls in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred (or equitable years of experience)
• 2+ year of Leave of Absence experience in claims management or data migration
• Strong problem solving skills (ability to identify, consult, create a game plan and solution when particular issues arise)
• Strong project management skills – will need to work closely with other project managers, IT teams, Operations, and the Leave of Absence Resources
• Good time management and time sensitivity planning (deadlines for files are critical)
• Strong communication skills and proactive communication skills
• Understanding of FMLA / State Leave Laws as well as other Employer Authorized Leave Laws
• Ability to speak confidently and persuasively in front of both Clients and Brokers
• Ability to adapt and change
• Ability to build and maintain collaborative working relationships at all levels
• Professional business demeanor and the ability to work in a fast-paced, entrepreneurial capacity with minimal supervision are required.
• Ability to thrive in a fast-paced environment.
• Ability to work in an autonomous manner.
• Proficient in Microsoft Office products and ability to master applicable systems and processes.
• Ability to manage process flows.

Responsibilities

• Engage with Large Case Implementation Manager in pre-meetings to review submission documents for the client.
• Participate in Customer/Vendor meetings to review and resolve concerns during file transfer testing.
• Maintain current tracking of all assigned clients and statuses for reporting to senior management.
• Follow up on submissions and manage expectations when files are delayed.
• Ensure accuracy in conversion by working with internal IT partners on converted files.
• Advise leadership on outstanding issues and create action plans.
• Coordinate questions with implementation team, account management, operations and IT management to resolve.
• Support and audit final numbers for migration and related billing.
• Develop, maintain and update SOPs for vendor migrations with metrics and benchmarks.
• Strengthen relationships with internal and external business partners.
• Support actions requested by Manager/Team Leaders.

Skills

Problem solving

Project management

Time management

Communication

FMLA/Leave laws

Public speaking / Persuasion

Adaptability

Relationship building

Professional demeanor

Thriving in fast-paced environments

Autonomy

MS Office

Process flows

Education

Bachelor’s degree preferred

Tools

Job description

Reliance Matrix is seeking an Implementation Electronic Interface Specialist to support large-case migrations, data transfers, and onboarding activities for 100–100,000+ lives. You will act as a SME between client, vendor, and IT teams to ensure accurate, compliant data transfer and process documentation.

The role emphasizes collaboration with internal partners, tracking and reporting, and driving timely resolutions while maintaining SOPs and quality controls in a fast-paced environment.