LMS Tier 2 Admin: Canvas Support & Training

asu; United States; On-site; USD 43,000 - 58,000; Full time

Job summary

ASU is seeking an IT Support Specialist 2 to support the Learning Management System (Canvas) and related tools within the LX group of Enterprise Technology. The role emphasizes collaboration with faculty, staff and students, with a focus on developing knowledgebase articles and training materials.

This full-time, on-site position requires strong communication, a student-centric mindset, and the ability to contribute to a fast-paced, technology-rich environment with opportunities for advancement.

Qualifications

• Bachelor's degree and three (3) years of experience in the area or equivalent experience/training.
• Strong writing and communication skills for faculty, staff, and students.
• Experience with Canvas LMS administration and related tools is preferred.

Responsibilities

• Provide technology support for faculty, students and staff using ASU's Canvas LMS and related tools.
• Be a Course Administrator in ASU's Enterprise Canvas LMS environment.
• Deliver Canvas LMS support via the ASU Experience Center (24x7x365).
• Assist Tier 1 agents with Canvas questions and handle escalations.

Education

Bachelor's degree

Tools

Canvas LMS

Salesforce

ServiceNow

Zoom

Job description

ASU is seeking an IT Support Specialist 2 to support the Learning Management System (Canvas) and related tools within the LX group of Enterprise Technology. The role emphasizes collaboration with faculty, staff and students, with a focus on developing knowledgebase articles and training materials.

This full-time, on-site position requires strong communication, a student-centric mindset, and the ability to contribute to a fast-paced, technology-rich environment with opportunities for advancement.