Canvas LMS Admin & Support Specialist II

Arizona-State-University; Tempe (AZ); On-site; USD 42,000 - 58,000; Full time

Job summary

Arizona State University is seeking an LMS Support Specialist to maintain and optimize the Canvas LMS experience for faculty, staff and students. The role supports multiple integrated tools and requires strong communication and documentation skills.

On-site work is required with no remote option, in Tempe campus. The position emphasizes collaboration within Enterprise Technology, crafting knowledgebase articles and training materials, and participating in upgrades and testing to ensure

Qualifications

• Bachelor's degree and three or more years of relevant experience, or an equivalent combination.
• Experience with Canvas LMS administration and supporting related tools.
• Experience writing, proofreading and editing instructional materials.

Responsibilities

• Provide technology support for faculty, students and staff using ASU's Canvas LMS and related teaching tools.
• Deliver Canvas LMS support via the ASU Experience Center, 24x7x365 operations.
• Assist Tier 1 Experience Center agents with Canvas questions and escalate as needed.
• Develop training materials including self-help documents, tutorials, and multimedia content.
• Handle Canvas support tickets via ServiceNow and Salesforce.
• Test and QA upgrades to Canvas and related tools.
• Collaborate across teams and participate in ET/ASU events.
• Leverage AI to improve unit efficiency and performance.

Skills

Canvas LMS administration

LMS user support

User training materials

Communication skills

Problem solving

Education

Bachelor's degree plus 3 years related experience

Tools

ServiceNow

Salesforce

Bomgar

In-Contact

Zoom

Respondus Monitor

Honorlock

Pearson MyLabs

McGraw Hill Connect

Job description

Arizona State University is seeking an LMS Support Specialist to maintain and optimize the Canvas LMS experience for faculty, staff and students. The role supports multiple integrated tools and requires strong communication and documentation skills.

On-site work is required with no remote option, in Tempe campus. The position emphasizes collaboration within Enterprise Technology, crafting knowledgebase articles and training materials, and participating in upgrades and testing to ensure