LMS Tech Support Specialist — Training & User Help

Research Foundation for Mental Hygiene, Inc.; New York (NY); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Excellent Benefits Package

Job summary

The Research Foundation for Mental Hygiene, Inc. seeks a full-time Technical Customer Support Specialist to support CPI and OnTrackNY LMS operations from our New York office.

The role emphasizes clear communication with diverse users, strong attention to detail, and the ability to translate technical information into practical guidance for learners and staff. Experience with Microsoft Office is required.

Qualifications

• Bachelor's degree and a minimum of 1 year of relevant experience required.
• Must have at least 1 year of recent customer service experience.
• Applicants must have at least 1 year experience in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.

Responsibilities

• Clear communication is vital to this role, as it is PRIMARILY a customer service position. This role requires strong attention to detail, the ability to multitask, and the ability to use time management skills effectively.
• The incumbent should be able to convey technical information to a diverse population of users through email and telephone, including potential and current users of CPI's LMS and other services. Desirable candidates must demonstrate the ability to listen actively and quickly assess the needs of LMS users regarding general inquiries about the Center, the LMS, and CPI's upcoming training, as well as the willingness to learn.
• The incumbent must be highly personable and possess excellent communication (both verbal and written) skills. They must also be able to exhibit strong follow-through and establish and maintain effective working relationships with fellow team members, CPI staff, and end-users.

Skills

Customer service

Communication skills

Multitasking

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The Research Foundation for Mental Hygiene, Inc. seeks a full-time Technical Customer Support Specialist to support CPI and OnTrackNY LMS operations from our New York office.

The role emphasizes clear communication with diverse users, strong attention to detail, and the ability to translate technical information into practical guidance for learners and staff. Experience with Microsoft Office is required.