LMS & SIS Administrator, Energy Training Programs

RFCUNY; New York (NY); Ibrido; USD 55.000 - 65.000; Tempo pieno

Descrizione del lavoro

The CUNY School of Professional Studies’ RFCUNY office seeks an experienced LMS Administrator to manage Blackboard and Genius SIS for the DCAS Energy Management program, ensuring course templates, enrollment, and records are accurate.

The role supports program effectiveness, provides user support, and collaborates with Program Managers to post content and maintain SCORM packages. Requires knowledge of LMS/SIS systems and strong customer service.

Competenze

• Bachelor’s degree in Instructional Technology, Instructional Design, Organizational Development, or related preferred, OR High School diploma (or equivalent), plus at least three years direct experience managing a Learning Management System software platform.
• At least three (3) years of full-time experience related to program administration support, preferably in higher education or professional learning and development environment.
• At least one (1) year of working with a Learning Management System (LMS) or Student Information System (SIS) to generate and leverage user data for program marketing and improvement.
• Experience with the assessment, design, development, and implementation of digital learning and development solutions.
• Demonstrated experience using learning administration, data management or other reporting systems.
• Proven administrative abilities that include: Organizational skills, attention to detail, and ability to follow established processes.
• Ability to work independently and collaboratively in a fast-paced, demanding, and complex work environment; managing multiple tasks and priorities.
• Proven track record of providing excellent customer service to all constituents.
• Experience with government operations and/or energy management initiatives preferred.

Mansioni

• Generate a digital course catalog based on the training calendar created by the Program Coordinator.
• Manage the Learning Management System, ensuring data integrity, providing technical support, and facilitating the seamless delivery of online learning events to ensure compliance with ANSI/IACET standards.
• Provide technical support and guidance for the weekly registration report for the program sponsor, and support the management of course approvals and holds.
• Manage student registration processes via the Student Information System (SIS), including the registration page, automatic emails, and unique course enrollments.
• Maintain system records in the SIS, including: Course certificates, Learning path functionality, Templates for automatic emails, and Regular report generation.
• Post and maintain course content in the LMS, including: Course syllabi, Course requirements, Student handouts and instructor materials, e-Learning SCORM packages, Gradebooks and grading schema, and Course evaluations.
• Partner with the Learning and Development Program Managers to scope the content that should be posted for each course.
• Support learners with technical needs by maintaining internally and externally-facing FAQs and templates, and occasional direct support with excellent customer service.
• Keep track of learner course completions and provide communication about course requirements to students.
• Make recommendations for process improvements and enhancements to improve the learner experience.
• Maintaining SCORM packages that support self-directed training via the LMS.
• Assisting in the development of new program ideas to support energy training program alumni.
• Supporting special projects and/or initiatives.
• Other duties as assigned.

Conoscenze

LMS experience

Program administration

Data management

Customer service

Microsoft Office

Communication skills

Team collaboration

Adult learning

Formazione

Bachelor’s degree in Instructional Technology

Instructional Design

Organizational Development

High School diploma or equivalent

Strumenti

Blackboard

Genius SIS

Articulate 360

Descrizione del lavoro

The CUNY School of Professional Studies’ RFCUNY office seeks an experienced LMS Administrator to manage Blackboard and Genius SIS for the DCAS Energy Management program, ensuring course templates, enrollment, and records are accurate.

The role supports program effectiveness, provides user support, and collaborates with Program Managers to post content and maintain SCORM packages. Requires knowledge of LMS/SIS systems and strong customer service.