LMS Scripts Analyst

COOLSOFT; North Carolina; On-site; USD 34,000 - 55,000; Part time

Job summary

COOLSOFT is seeking an LMS Scripts Analyst to manage daily operations of the department’s software, focusing on LMS administration, user support, and training for Mecklenburg County – Parks and Recreation. The role requires handling tickets, implementing process improvements, and collaborating with developers to ensure efficient system performance.

The analyst will onboard admins to the LMS, manage ILT events, generate reports, and respond to LMS issues, with on-site work as stated.

Qualifications

• Experience with Learning Management System (LMS) environments.
• Ability to train staff and assist users on applications.
• Familiarity with incident management and ticketing workflows.

Responsibilities

• Provide first and second line application support for the LMS or departmental system.
• Monitor and respond to open tickets in the incident system.
• Troubleshoot and escalate more complex issues to the proper team.
• Assist with onboarding, setup, and admin tasks for LMS users and administrators.
• Create reports and maintain LMS configurations and ILT events.

Skills

LMS

Application Developer

Scripts

Job description

LMS Scripts Analyst

(Jobs in Charlotte, NC)

Requirement id 158794

Job title Analyst

Job location in Charlotte, NC

Skills required LMS, Application Developer, Scripts,

Open Date 04-Aug-2026

Close Date

Job type Contract

Duration 11 Months

Compensation DOE

Status requirement ---

Job interview type ---

Job Description Analyst: LMS, Application Developer, Scripts,

Start date :08/03/2026

End Date :07/30/2027

Submission deadline : 08/10/2026

Client Info : Mecklenburg County - Parks and Recreation

Note:

* Work Arrangement: Onsite

* Agency Interview Type: In Person Only

Description:

Manage the day-to-day operation of the departmental specific software application or system. Identifies system requirements and solve moderately complex business problems. Assists users and trains staff on the use of applications or systems. Performs work with general supervision. Possesses an understanding of user needs, capacity and limitations of equipment, operating time, and desired results in order to provide solutions. Maintains strong interpersonal and communication skills.

Essential Function

• Provide first and second line application support, resolving technical queries, and communicating solutions directly to customers for the departmental specific application or system.
• Responsible for monitoring and responding to open tickets submitted through an incident management system
• Troubleshoot and escalat alerts that cannot be resolved to appropriate section
• Prioritize and handle service requests and incidents
• Progress issues and provide relevant information for troubleshooting or for clarification
• Identify opportunities for process improvement and contribute to departmental initiatives for the departmental software application or system.
• Responsible for improving and documenting the technical processes around software or application support
• Work collaboratively with Account Managers on change requests, managing issues and establishing priorities
• Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team
• Work with the software or application developer to ensure the system is operating efficiently, install updates and troubleshoot.
• Establish accounts and passwords and assist with issues regarding user accounts.
• Onboard and setup new Meck Administrators on the Learning Management System (LMS).
• Responsible for administrator functions for the enterprise Learning Management System (LMS) which includes assigning/launching e-learning courses, set-up and maintaining ILT classes, creating reports, troubleshooting, and responding to Learning Management System (LMS) issues.
• Create ILT Events/Sessions for identified training classes.
• Act as a support and resource for departmental Learning Management System (LMS) Administrators.
• Contact/support for departments with Extended Enterprise Learning Management System (LMS) users.

EOE Protected Veterans/Disability