LMS and Digital Accessibility Support Supervisor

Weber State University; Ogden, Northern (UT, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Weber State University seeks an LMS and Digital Accessibility Support Supervisor to manage the LMS support desk and digital accessibility services for faculty, staff, and students using Canvas, eTutoring, and online assessments. The role ensures accessibility compliance and coordinates with campus stakeholders in an on-site environment.

The successful candidate will lead a team, coordinate with IT services, and promote WCAG 2.1 AA standards across digital content and tools.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• One year of computer troubleshooting experience in a call center environment.
• One year of supervising a small to mid-size team of entry-level staff.
• One year of experience with project management for a small team using project management software.
• Experience navigating web and mobile applications in an educational environment.
• Experience as an online student and/or online faculty.
• Experience authoring and remediating digital content to be compliant with WCAG 2.1 AA standards.

Responsibilities

• Oversees the LMS support desk and digital accessibility services to support faculty, staff, and students.
• Ensures accessible e-learning technologies (Canvas, eTutoring, online assessment, digital content) function smoothly.

Education

Bachelor's degree or equivalent combination of education and work experience

Master’s degree in a technical or instructional design program

Job description

LMS and Digital Accessibility Support Supervisor

Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).

Position Information

Position Title

Position Title LMS and Digital Accessibility Support Supervisor

Requisition Number

Requisition Number S02484P

Position Category

Position Category Staff

Campus Location

Campus Location Weber State University - Ogden, UT

Hours per week 40

Months per year 12

This is a on-site position which manages a support lab and an accessibility desk in Lampros Hall. The Supervisor is expected to be on-site and in the lab during regular business hours, 8a-5p M-Th, and 8a-4:30p Friday. Benefits such as wellness time may be offered after successful completion of 6-month probationary period. All paid benefits that include time away from the office, such as wellness, must take place on-campus in order to ensure continued Canvas support operations. Remote work is only allowed in the case of an unplanned campus closure.

Pay Grade

Pay Grade N27

FLSA

FLSA Non-Exempt

Job Summary/Basic Function

The LMS and Digital Accessibility Support Supervisor oversees the LMS support desk and digital accessibility services in order to support faculty, staff, and students in their use of e-learning technologies (Canvas, eTutoring, online assessment, and digital file accessibility).

Required Qualifications

Required:

• Bachelor’s degree or equivalent combination of education and work experience
• One year of computer troubleshooting experience in a call center environment
• One year of supervising a small to mid-size team of entry-level staff
• One year of experience with project management for a small team using project management software
• Experience navigating web and mobile applications in an educational environment
• Experience as an online student and/or online faculty
• Experience authoring and remediating digital content to be compliant with WCAG 2.1 AA standards.

Preferred Qualifications

Preferred:

• Master’s degree in a technical or instructional design program
• 2+ years of experience staffing a lab, front desk, or technical support department (scheduling, performance reviews, wages, budgets)
• Familiarity with a student information system (Banner, Ellucian).

A successful candidate will be willing to

Background Check? Yes

WSU offers a generous benefits package that includes medical, dental, long-term disability, life insurance, retirement, a wellness program with release time and paid incentives, tuition benefits, free tickets to athletic and performing arts events, and paid holidays, vacation, and sick leave.

Job Open Date

Job Open Date 10/05/2026

Review Date

Review Date 10/18/2026

Job Close Date

Open Until Filled Yes

NOTE : Immigration sponsorship (H-1B etc.) is not available for this position.

The annual salary for this position starts at $47,000 and may go up from there depending on candidate qualifications.

Physical Activity of this position Bending legs at knee to come to a rest on knee or knees., Extending hand(s) and arm(s) in any direction., Standing. Particularly for sustained periods of time. , Operate, activate, use, prepare, inspect, place, detect, or position. , Grasping. Applying pressure to an object with the fingers and palm. , Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance., Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

Physical Requirements of this position Light work. Exerting up to 20 lbs of force occasionally and/or up to 10 lbs of force frequently and/or a negligible amount of force constantly to move objects. Use of arm and/or leg controls exerting forces greater than that for sedentary work.

Visual Acuity Requirements including color, depth perception and field of vision.

Visual Acuity Requirements including color, depth perception and field of vision. Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.

The conditions the worker will be subject to in this position.

The conditions the worker will be subject to in this position. None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • jobs.weber.edu
  • KSL
  • Chronicle of Higher Education
  • Higher Ed Jobs
  • Agency Referral
  • Personal Referral
  • Internal Job Posting
  • Advertisement/Publication
  • Other web advertisement
  • Other
• * Do you have or have you ever been issued a W# By Weber State University? Yes or No.If yes, please enter your W#(W followed by eight numbers).

  (Open Ended Question)

• * Will you now or in the future require sponsorship for employment status (e.g. H-1B visa status)?
  • Yes
  • No
• * Please describe your budget and supervisor experience.

  (Open Ended Question)

• * Do you have a bachelor's degree?
  • Yes
  • No
• * Please describe any previous experience you have working in a customer service environment

  (Open Ended Question)

• * How many staff/interns/students have you supervised in past positions you have held?

  (Open Ended Question)

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter
• Transcripts
• List of References with Contact Info

Optional Documents

• Portfolio