LMS Administrator, The Unconventional

The Unconventional (YSG); Tacoma (WA); Remote; USD 90,000 - 130,000; Full time

Job summary

The Unconventional (TU) seeks an experienced LMS Administrator to support enterprise-wide programs and customers on a FedRAMP Moderate Moodle-based platform serving military and government learners across multiple programs.

You will own platform configuration, security posture, and day-to-day health, coordinating with the development contractor, help desk, and directors on customer conversations and roadmap discussions.

Qualifications

• Bachelor's degree or equivalent experience in educational tech or IT.
• 3+ years administering Moodle or comparable LMS at site level including roles and permissions, enrollment methods, user groups, and plugin evaluation.
• Experience with change control in regulated environments (FedRAMP, NIST SP 800-53, DoD).
• Strong written and verbal communication with both technical and non-technical audiences, including customers.
• U.S. citizenship.

Responsibilities

• Administer site-level Moodle settings, roles, capabilities, cohorts, enrollment methods, groups, and categories.
• Build and maintain course templates/shells; manage backup, restore, and course resets.
• Configure competency frameworks, learning plans, completion tracking, and prerequisites.
• Own enrollment/access SOP; ensure correct course/role/group assignments.
• Serve as liaison with the development contractor for updates and patching.
• Translate program needs into testable requests; schedule maintenance windows.
• Verify updates in a test environment before production.

Skills

Communication skills

Citizenship

Written and verbal

Stakeholder liaison

Education

Bachelor's degree in educational technology or related field

Tools

SCORM

xAPI

LTI

Single sign-on

Job description

Summary

The Unconventional (TU) is seeking a highly qualified Learning Management System (LMS) Administrator to provide enterprise-wide support to all TU programs and customers. The LMS Administrator owns the configuration, security posture, and day-to-day health of TU's enterprise learning platform, a FedRAMP Moderate, Moodle-based training ecosystem serving military and government learners across multiple programs. The role sits between the platform and the people who use it. It works with the development contractor on updates and patching, partners with the help desk on escalated user issues, and joins the Director in operational and strategic conversations with customers.

Specific Duties May Include, But Are Not Limited To

Platform configuration

• Administer site-level settings, roles and capabilities, cohorts, enrollment methods, groups and groupings, and course categories.
• Build and maintain course templates and shells, and manage backup, restore, and course-reset cycles.
• Configure competency frameworks, learning plans, completion tracking, and prerequisite logic.
• Own and keep current the enrollment and access SOP so the right people get the right course, role, and group.

Security, compliance, and currency

• Administer the platform within the system's FedRAMP Moderate authorization, following change control and configuration management procedures.
• Enforce least-privilege access: provision and deprovision accounts, review privileged roles, and audit role assignments on a set schedule.
• Review application-level audit and activity logs, and support the development contractor's ATO maintenance by providing application-level evidence, such as user access reviews, role audits, and configuration records, on request.
• Keep the platform current within the bounds of what is secure and authorized: track upstream releases and security advisories, assess their impact, and recommend upgrade timing.

Development contractor liaison

• Serve as the primary technical point of contact with the development contractor that performs platform updates, patching, and custom development.
• Translate program needs into clear, testable requests; schedule and communicate maintenance windows.
• Verify updates in a test environment before production release and confirm fixes after deployment.

Plugins and integrations

• Evaluate proposed plugins and tools for security, maintenance status, compatibility, and effect on FedRAMP authorization before recommending adoption.
• Advise the development contractor on installing and setting up approved plugins and integrations, including SCORM and xAPI content packages, LTI tools, and single sign-on and identity provider connections, and verify they work as intended.
• Keep an inventory of installed plugins and integrations, with owner, version, and authorization status.

Reporting, certifications, and badges

• Build and maintain standard and custom reports on enrollment, completion, assessment results, and qualification status.
• Deliver report outputs to the registrar and data manager; the data manager owns analysis and interpretation.
• Configure certificates and badge programs, including award criteria and evidence requirements.

Documentation and accessibility

• Maintain configuration records, administrator procedures, user guides, and change logs.
• Check course shells and platform settings against Section 508 accessibility requirements, flagging content issues to the ISD team.

Support and stakeholder engagement

• Provide Tier 2 support behind the help desk, resolving escalated configuration, access, and integration issues.
• Train help-desk staff, instructors, and program staff on platform features and procedures.
• Join the Director in operational and strategic discussions with customers about platform capabilities, requirements, and roadmap.
• Advise the ISD team on what the platform can and cannot do; ISD owns learning design.

Required Qualifications

• Bachelor's degree in educational technology, information technology, instructional design, or a related field, or equivalent experience.
• 3+ years administering Moodle or a comparable LMS (e.g., Canvas, Blackboard) at the site level, including roles and permissions, enrollment methods, user groups, and plugin evaluation.
• Working knowledge of SCORM, xAPI, and LTI, and experience with single sign-on.
• Experience operating under formal change control in a regulated environment such as FedRAMP, NIST SP 800-53, DoD, or comparable.
• Demonstrated ability to write clear technical requirements and coordinate releases with an outside developer or vendor.
• Strong written and verbal communication with both technical and non-technical audiences, including customers.
• U.S. citizenship.

Desired Qualifications

• Experience supporting military, government, or language training programs.
• Direct Moodle experience, including competency frameworks, badges, and custom or configurable reports.
• Documented LMS administrator training, such as Moodle Academy administration learning paths or Canvas or Blackboard admin training.
• ITIL 4 Foundation or comparable change and release management training.
• IAAP CPACC certification or working knowledge of Section 508 and WCAG 2.x.
• CompTIA Security+ or a comparable security fundamentals credential.
• Experience verifying updates in a test environment and running regression checks after upgrades.
• Basic SQL for report building and data checks.

Clearance

Must be able to obtain and maintain a favorable National Agency Check (NAC) or higher security clearance.

Location

Remote / Continental US business hours

Travel

Some travel may be required