LMS Administrator

interstate; Dallas (TX); On-site; USD 52,000 - 80,000; Full time

Job summary

Interstate Batteries seeks an LMS Administrator to own the LMS lifecycle, collaborate with vendors, and ensure effective training delivery. You will manage courseware, registrations, and reporting while delivering excellent learner support.

Based in Dallas, TX, this role supports the Learning & Development team with process documentation and ongoing improvements to LMS workflows, including AI-enabled capabilities and mobile access.

Qualifications

• Owns LMS management with day-to-day operations and updates.
• Uploads and updates courseware, curricula, training assignments, and rules within the LMS.
• Stays up-to-date on LMS updates, AI, mobile capabilities and related tech.
• Troubleshoots LMS questions and issues for internal and external customers with efficient solutions.
• Builds and uses LMS reporting capabilities and manages user profiles and access.
• Coordinates class registrations and completions and tracks scheduled sessions.
• Integrates third-party vendor materials into the LMS.
• Supports learners with exceptional customer service and maintains learner FAQ.

Responsibilities

• Owns LMS management and day-to-day operations.
• Maintains LMS platform with updates and testing.
• Uploads courseware and training materials into the LMS.
• Responds to LMS questions, providing efficient resolutions.
• Creates reports and manages user access in LMS.
• Coordinates class registrations and sessions.
• Integrates vendor materials and supports learners.
• Maintains training FAQ and LMS processes.

Skills

LMS management

Vendor relations

Reporting

Customer service

Problem solving

Job description

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

be your best self

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Job Description

• Owns LMS management, including:
  • Partners with LMS vendors on day-to-day operations, including system design, set-up, and ongoing process/system updates
  • Maintains and manages Interstate's LMS platform, including daily/weekly updates, evaluation, and testing
  • Uploads and updates courseware, curricula, training assignments, and rules within the LMS
  • Stays up-do-date on all industry and LMS updates and capabilities, including the integration of AI, mobile devices, and other technology
  • Troubleshoots and resolves LMS questions and issues for internal and external customers, moving quickly to find efficient solutions to edge cases
  • Builds and utilizes LMS reporting capabilities, including custom reports to support development initiatives
  • Manages the user pool, including profiles and access privileges
  • Coordinates class registrations and completions, maintaining an accurate view of scheduled sessions
  • Integrates third-party vendor materials into the LMS
  • Supports learners' use of the system, responding to issues with exceptional customer service
  • Updates and maintains the learner FAQ
• Vendor Relationship: Maintain a proactive win-win relationship with our LMS provider and other 3rd-party vendors. Initiate regular conference calls as appropriate to ensure clear communication.
• LMS Processes: Create and improve upon our IBU processes. Thoroughly document & maintain all the processes so other team members can easily fill in during an absence.
• Classroom Logistics: Manage the logistics (room reservations and setup, food, sign-in sheet, name tents, materials printing) for all live classes.
• Oversees administrative tasks and processes for the Learning and Development team including:
  • Supporting L&D Partners and Manager with workshop preparation and setup
  • Managing the permissions and use of the training rooms at the Support Center
  • Ordering materials from internal and external vendors
  • Working with the mailroom to print materials and refresh supplies
  • Maintaining and keeping the training closet organized
  • Working with accounting, Interstate admins, and outside vendors for cost allocation and accurate/on-time billing
  • Communicating with the building and facilities team for needs outside the L&D team facilities
  • Helping the Manager with special projects that arise

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.