Living Room FT Crisis Specialist/Case Manager

Socket.dev; Springfield (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Tuition assistance up to $2,500 per FY

Vacation days 4 weeks

Personal days 6 days

Mental Health Day 1 day

Sick days 5 days

Medical, dental, vision

403(b) retirement

Flexible spending accounts

EAP with 6 free counseling sessions

Job summary

One Hope United seeks a Living Room Full-Time Crisis Specialist/Case Manager to provide on-site crisis intervention, case management, and mental health services to adults in accordance with program guidelines.

The role stabilizes mental health symptoms, links clients to necessary services, and ensures Medicaid-compliant documentation. Work includes evenings, nights, weekends, and holidays at the Living Room location.

Qualifications

• BS/BA degree in a human service-related field.
• 1–3+ years of related experience preferred.
• Valid driver’s license with OHU-required coverage.
• Experience in crisis intervention or case management preferred.

Responsibilities

• Provide on-site crisis intervention and case management to adults.
• Participate in 24/7/365 crisis services with evening, overnight, weekend, and holiday coverage.
• Conduct in-person crisis/safety assessments with peers.
• Link clients to appropriate levels of care and resources.
• Complete Medicaid-compliant documentation within timelines.
• Provide transportation within program guidelines.
• Serve as a central communication point for service components during crises.
• Represent the agency at court hearings as necessary.

Skills

Organizational skills

Team player

Excellent communication

Problem solving

Discretion and confidentiality

Analytical skills

Time management

Education

BS/BA degree in a human service-related field

Tools

Microsoft Office

Job description

Living Room Full-Time Crisis Specialist/Case Manager

Under the assigned supervisor, the Living Room Program Crisis Specialist/Case Manager provides on-site crisis intervention, case management, counseling, or mental health services to adults in accordance with the agency's policies and program guidelines.

The Crisis Specialist/Case Manager works to alleviate or stabilize mental health and behavioral health symptoms in referred clients that impair their ability to adjust to home, community integration, or maintain living stability.

Services are provided to individuals in crisis on a 24/7/365 basis inside the Living Room location.

Essential Duties and Responsibilities

• Provides Crisis Intervention Services within scheduled shift. Program operates 24/7/365, so schedules include evenings, overnights, weekends, and holidays.
• Provides additional coverage on nights, weekends, and holidays as needed based on schedule or staffing requirements.
• Conducts In-Person Crisis/Safety Assessments with Peer Support professional
• Works with the Peer Support professional to use assessment tools to determine immediate level-of-care needs and the service array for referred clients.
• Facilitates linkage to necessary level of care for the individual in crisis, including but not limited to: psychiatric hospitals, shelter resources, food banks, insurance and medical resources, employment resources.
• Provides follow-up services after crisis, including but not limited to: linkages to resources, Mental Health Assessments, Treatment Plans, and other Case Management services under the guidelines of the agency’s trauma-informed Framework (ARC).
• Provides mental health stabilization and specific services according to funding source (such as Medicaid) where applicable.
• Completes required paperwork within established timelines and Medicaid-compliant documentation, including but not limited to: assessment documentation, case notes, creation and maintenance of physical client file
• Provides transportation for clients within program guidelines.
• Assists in the integration of all services provided for the client by serving as a central point of communications for service components during crisis
• Represents the agency at court hearings as necessary
• Performs other related duties as assigned.
• This list of essential functions is not intended to be exhaustive. One Hope United reserves the right to revise this job description as needed to comply with actual job requirements.

Qualifications

Education: BS/BA degree in a human service-related field

Experience: 1- 3 or more years related experience, preferred

Other: Valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance

Required Skills

• Proficient computer skills in a Microsoft Suite environment and adaptive skills to expand software application skills as necessary.
• Highly organized, yet flexible, and can handle multiple priorities/projects well; ability to manage tight deadlines.
• Ability to function well in a team environment.
• Ability to demonstrate project management, analytical, and presentation skills.
• Resourceful in researching issues and developing solutions with minimal supervision.
• Excellent interpersonal and effective communication skills (verbal, written, active listening).
• Demonstrated ability to build professional relationships.
• Demonstrated problem-solving techniques.
• Ability to exercise discretion and ensure confidentiality.

We Invest in You!

• Tuition assistance up to $2500 per fiscal year
• Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, 1 paid Mental Health Day, and up to 5 paid Sick days annually
• Medical, dental, vision, 403 (b) retirement, flexible spending accounts, health savings account, dependent care, commuter and transit
• Agency-paid Life&ADD insurance up to $50K based on salary and short-term disability
• Agency-paid long-term after 1 year of employment
• Voluntary Supplemental Life&ADD, Critical Illness, Accident and Hospital for Employee, Spouse, and Child(ren)
• Voluntary Legal Plans
• Voluntary Pet Insurance
• Employee Assistance Program with 6 free counseling sessions
• Career ladders, professional development, and promotion opportunities
• Free LCSW and LCPC Supervision hours available in some locations

A Different Kind of Employer

• 800+ talented professionals strong, serving 10,000 children and families in Illinois and Florida
• Fiscally stable, $70 Million agency-- strong since 1895
• Energetic leadership and a rich community of support

One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. OHU participates in E-Verify.