Living Room FT Crisis Specialist/Case Manager

One Hope United; Springfield (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan 2% contribution

Flexible spending accounts

Health savings account

Life insurance

Pet insurance

Employee assistance program

Job summary

One Hope United is hiring a Living Room FT Crisis Specialist/Case Manager in Springfield, IL to deliver on-site crisis intervention, case management, and mental health services 24/7/365.

Under supervision, you will assess needs, coordinate care, and link clients to resources while maintaining Medicaid-compliant documentation. Join OHU to support adults in crisis and grow your career in a mission-driven agency.

Qualifications

• Education: BS/BA in a human service-related field.
• Experience: 1–3+ years in related field preferred.
• Other: Valid driver's license and OHU auto insurance coverage requirements.

Responsibilities

• Provide on-site crisis intervention and case management.
• Conduct crisis assessments and determine immediate needs.
• Coordinate linkage to levels of care including psychiatric resources and community services.
• Maintain Medicaid-compliant documentation and client files.
• Assist in transportation and communication across care components.

Skills

Microsoft Office

Crisis Intervention

Team collaboration

Project management

Analytical skills

Communication skills

Documentation

Relationship building

Problem solving

Education

BS/BA in human services

Tools

Microsoft Office Suite

Job description

We value our Hope Members . The pay needs to be right and relevant to the position . We conduct regular compensation a nalysis to reward our team fairly .

Generous Vacation

Work and life balance is important to us ! Our Hope Members enjoy 10 holidays, up to 20 vacation days, 6 personal days, 5 sick days, and new to this year...1 mental health day.

Our package is robust with Allied Insurance ( m edical, d ental , v ision ) , 403b Retirement - 2% Contribution, Flexible Spending Accounts, Health Savings Account, Short-Term and Long-Term D isability options , Life Insurance, and Pet Insurance.

Tuition Assistance

We want Hope Members to learn and grow . We offer up to $2,500 annually in tui tion reimbursement. OHU support s educatio n al endeavors .

Professional Development

Our Hope Members strive for excellence in children and youth services. OHU supports them by providing opportunities to network and learn from leaders in the field at in-service days, conferences, and workshops.

We have a growth mindset. The OHU Promise is guiding us in significantly increasing services over the next six years. When a new or current position opens, we look first to advancing a Hope Member.

Position:Living Room FT Crisis Specialist/Case Manager

Location: Springfield, IL

Job Id:6594

# of Openings:0

Living Room Full-Time Crisis Specialist/Case Manager

Under the assigned supervisor, the Living Room Program Crisis Specialist/Case Manager provides on-site crisis intervention, case management, counseling, or mental health services to adults in accordance with the agency's policies and program guidelines. The Crisis Specialist/Case Manager works to alleviate or stabilize mental health and behavioral health symptoms in referred clients that impair their ability to adjust to home, community integration, or maintain living stability. Services are provided to individuals in crisis on a 24/7/365 basis inside the Living Room location.

Essential Duties and Responsibilities

• Provides Crisis Intervention Services within scheduled shift. Program operates 24/7/365, so schedules include evenings, overnights, weekends, and holidays.
• Provides additional coverage on nights, weekends, and holidays as needed based on schedule or staffing requirements.
• Conducts In-Person Crisis/Safety Assessments with Peer Support professional
• Works with the Peer Support professional to use assessment tools to determine immediate level-of-care needs and the service array for referred clients.
• Facilitates linkage to necessary level of care for the individual in crisis, including but not limited to: psychiatric hospitals, shelter resources, food banks, insurance and medical resources, employment resources.
• Provides follow-up services after crisis, including but not limited to: linkages to resources, Mental Health Assessments, Treatment Plans, and other Case Management services under the guidelines of the agency’s trauma-informed Framework (ARC).
• Provides mental health stabilization and specific services according to funding source (such as Medicaid) where applicable.
• Completes required paperwork within established timelines and Medicaid-compliant documentation, including but not limited to: assessment documentation, case notes, creation and maintenance of physical client file
• Provides transportation for clients within program guidelines.
• Assists in the integration of all services provided for the client by serving as a central point of communications for service components during crisis
• Represents the agency at court hearings as necessary
• Performs other related duties as assigned.
• This list of essential functions is not intended to be exhaustive. One Hope United reserves the right to revise this job description as needed to comply with actual job requirements.

Qualifications

Education: BS/BA degree in a human service-related field

Experience: 1- 3 or more years related experience, preferred

Other:Valid driver's license and acceptable driving record with OHU required levels of coverage for auto insurance

Required Skills

• 1. Proficient computer skills in a Microsoft Suite environment and adaptive skills to expand software application skills as necessary.
• 2. Highly organized, yet flexible, and can handle multiple priorities/projects well; ability to manage tight deadlines.
• 3. Ability to function well in a team environment.
• 4. Ability to demonstrate project management, analytical, and presentation skills.
• 5. Resourceful in researching issues and developing solutions with minimal supervision.
• 6. Excellent interpersonal and effective communication skills (verbal, written, active listening).
• 7. Demonstrated ability to build professional relationships.
• 8. Demonstrated problem-solving techniques.
• 9. Ability to exercise discretion and ensure confidentiality.

We Invest in You!

Tuition assistance up to $2500 per fiscal year

Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, 1 paid Mental Health Day, and up to 5 paid Sick days annually

Medical, dental, vision, 403 (b) retirement, flexible spending accounts, health savings account, dependent care, commuter and transit

Agency-paid Life&ADD insurance up to $50K based on salary and short-term disability

Agency-paid long-term after 1 year of employment

Voluntary Supplemental Life&ADD, Critical Illness, Accident and Hospital for Employee, Spouse, and Child(ren)

Voluntary Legal Plans

Voluntary Pet Insurance

Employee Assistance Program with 6 free counseling sessions

Career ladders, professional development, and promotion opportunities

Free LCSW and LCPC Supervision hours available in some locations

A Different Kind of Employer: One Hope United is strong and ready to grow. Are you ready to grow with us?

• 800+ talented professionals strong, serving 10,000 children and families in Illinois and Florida
• Fiscally stable, $70 Million agency-- strong since 1895
• Energetic leadership and a rich community of support

One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug Free Workplace. OHU participates in E-Verify.

One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug Free Workplace. All applicants with a conditional offer of employment must submit to pre-employment drug testing and receive a negative test result. Final hiring decisions are contingent on the candidate submitting to a background check satisfactory to One Hope United.

Join Our Team

grow your why at ohu

We encourage our Hope Members to reflect on the core of their work - their 'why'. This serves as a symbol, purpose, and commitment to the work we do at OHU. Fulfill your 'why' at OHU today!