Live Streaming Operator

Advanced Systems Group, LLC; Los Gatos (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

Advanced Systems Group, LLC in Los Gatos, CA is seeking an experienced Live Streaming Operator to monitor and operate real-time streaming events for a dynamic live production environment. You will maintain service health, supervise CDN performance, and coordinate with engineering and operations teams to ensure seamless event delivery.

This on-site role favors calm decision‑making under pressure, strong technical literacy, and excellent communication across shifts.

Qualifications

• Experience in live streaming operations and control rooms.
• Strong understanding of streaming pipelines and CDN.
• Excellent written and verbal communication under pressure.

Responsibilities

• Operate and monitor complex live streaming events to ensure service health.
• Oversee consumer device performance and CDN stability during broadcasts.
• Validate stream integrity and identify potential risks proactively.
• Lead real-time incident response as primary point of contact.
• Troubleshoot issues across the streaming pipeline with internal tools.
• Coordinate with engineering and operations to drive resolution.
• Document incidents and contribute to post-event reviews.
• Ensure defined workflows are followed and handoffs between shifts.
• Support cross-functional projects and high-priority coverage.
• Communicate key issues to incoming operators during handoffs.

Skills

Live streaming

CDN infrastructure

Incident management

Communication

Troubleshooting

Autonomy

Multitasking

Tools

Slack

Google Drive

Confluence

Zoom

Airtable

VMs / Cloud environments

Job description

Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in North America, South America, and Europe.

Advanced Systems Group LLC is seeking an experienced Live Streaming Operator to join our high-performing team. The Live Streaming Operator is a skilled technical operator responsible for real-time monitoring and operation of live streaming events, supporting a live monitoring and observability facility in Los Gatos, CA. This role ensures service health across the end-to-end streaming pipeline, including consumer device experience, custom services, and CDN performance. The Live Streaming Operator plays a critical role in live event execution, leading incident response, troubleshooting issues, and collaborating with engineering and operations teams. This position requires strong technical expertise, clear communication, and the ability to remain calm and decisive in high-pressure, live production environments.

This position is part of our Flex Workforce. As a Flex team member, you'll work on a project-to-project basis, supporting a variety of leading media and technology clients. Flex roles are ongoing and dynamic. Work may vary in cadence, length, and scope depending on client needs. This setup offers flexibility, exposure to top-tier companies, and the chance to grow your skills across multiple exciting assignments.

Estimated schedule: 3-5 Days a Month on average, but will scale up during live event programming. This role may work nights and weekends. This position is on-site in Los Gatos, CA.

Responsibilities

• Independently operate and monitor complex live streaming events, ensuring overall service health and optimal viewer experience.
• Oversee consumer device performance, product service health, and CDN stability during live broadcasts.
• Validate stream integrity and proactively identify potential risks during events.
• Lead real-time incident response during live events, acting as the primary point of contact for operational issues.
• Detect, troubleshoot, and elevate issues across the streaming pipeline using internal monitoring tools.
• Coordinate with engineering and cross-functional teams to drive resolution.
• Conduct root cause analysis and contribute to post‑event reviews.
• Document incidents thoroughly to support post‑mortems and continuous improvement efforts.
• Ensure all processes and workflows are clearly defined and consistently followed.
• Oversee event handoff processes between shifts and teams to ensure seamless continuity of operations.
• Document shift turnover notes and communicate key issues to incoming operators.
• Support alignment across LCC, production, and engineering teams during live events.
• Support cross‑functional projects and special coverage, including high‑priority or sensitive programming.
• Collaborate closely with operations, production, and engineering teams to ensure successful event execution.

Required Qualifications & Experience

• Previous experience in live streaming operations (e.g., Master Control, NOC, TOC, or similar environments).
• Strong technical understanding of live streaming pipelines and CDN infrastructure.
• Proven experience in incident management, including monitoring dashboards and escalation workflows.
• Excellent written and verbal communication skills, especially in high‑pressure situations.
• Comfortable communicating through comm systems, i.e. Riedel.
• Proficiency in troubleshooting consumer devices, software, and basic system issues.
• Ability to work independently and make real‑time decisions during live events.
• High level of computer literacy, including proficiency with Slack, Google Drive, Confluence, and Zoom.
• Experience using Airtable and/or similar internal tracking and ticketing systems.
• Comfortable working in virtualized or cloud‑based environments (e.g., VMs, elastic compute), managing multiple desktops, devices, and monitors, while navigating complex workflows across numerous applications and browser tabs.
• Experience responding to alert‑based monitoring systems and working with custom software tools.
• Flexibility to work various shifts, including nights, weekends, and holidays, based on live event schedules.

Preferred Qualifications & Experience

• Experience working in large‑scale live streaming environments.
• Familiarity with live streaming architecture or similar OTT platforms.
• Background in cross‑functional incident response coordination with engineering teams.
• Experience contributing to process improvements and operational best practices.
• Basic computer literacy (working within a VPN environment).

Equal Employment Opportunity

Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.