Live-Stream Operations Specialist (Bilingual Chinese-English)

Asiacruit BPO, Inc.; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Asiacruit BPO, Inc. is seeking a Mandarin-English bilingual E-Commerce Livestream Operations Specialist to manage livestream commerce and support US sales growth.

You will oversee livestream planning, host management, product coordination, promotions, and performance analysis while coordinating with a China-based team on product, supply chain, content, and daily operations. The ideal candidate has hands-on livestream e-commerce or operations experience, strong organizational skills, and a

Qualifications

• Fluent in Mandarin Chinese with strong English skills.
• At least 1 year of experience in TikTok Shop, livestream e-commerce, or e-commerce operations.
• Familiarity with livestreaming platforms and social commerce.
• Strong coordination, organizational and execution abilities.
• Ability to interpret performance data and boost engagement and sales.
• Comfortable collaborating with teams in China.
• Legally authorized to work in the United States.
• Willingness to work flexible shifts including evenings/weekends.

Responsibilities

• Plan livestream schedules, sales scripts, product showcases, and promotional campaigns.
• Recruit, train, schedule, and manage livestream hosts for engaging broadcasts.
• Coordinate product selection, inventory, warehouse operations, and customer service.
• Collaborate with China-based team on product information, supply chain, content, and daily ops.
• Monitor livestreams and identify opportunities to improve engagement, visibility, and conversions.
• Track KPIs: views, CTR, conversion, sales, and returns.
• Manage product listings, promotions, and campaigns on TikTok Shop.
• Coordinate with teams to address operational issues and ensure smooth livestreams.
• Ensure livestream content and shop ops comply with policies and laws.
• Recommend improvements based on data and market trends.

Skills

Mandarin Chinese

English communication

TikTok Shop

Livestream operations

Data-driven

Cross-functional

US work authorization

Flexible scheduling

Job description

About Asiacruit

At Asiacruit, we connect talented professionals with organizations seeking the right expertise to grow their businesses. We support companies across industries by connecting them with qualified talent for local and international opportunities.

Position Overview

We are looking for a Mandarin-English bilingual E-Commerce Livestream Operations Specialist to manage livestream commerce operations and support sales growth in the US market.

In this role, you will oversee livestream planning, host management, product coordination, promotional activities, and performance analysis. You will work closely with a China-based team to coordinate products, supply chain, content, and day-to-day operations.

The ideal candidate has hands-on experience in livestream e-commerce or e-commerce operations, strong organizational skills, and a data-driven approach to improving audience engagement and sales performance.

Key Responsibilities

• Plan livestream schedules, sales scripts, product showcases, and promotional campaigns.

• Recruit, train, schedule, and manage livestream hosts to ensure smooth and engaging broadcasts.

• Coordinate product selection, inventory availability, warehouse operations, and customer service.

• Collaborate with the China-based team on product information, supply chain coordination, content planning, and daily operations.

• Monitor livestream sessions and identify opportunities to improve audience engagement, product visibility, and sales conversion.

• Track and analyze key performance indicators, including views, click-through rates, conversion rates, sales, and product return rates.

• Manage product listings, promotional activities, and campaign execution on TikTok Shop.

• Coordinate with relevant teams to address operational issues and ensure livestreams run smoothly.

• Ensure livestream content and shop operations comply with TikTok Shop policies and applicable laws and regulations.

• Recommend improvements based on performance data, customer feedback, and market trends.

Qualifications

• Fluent in spoken and written Mandarin Chinese, with strong English communication skills.

• At least one year of experience in TikTok Shop, livestream e-commerce, or e-commerce operations.

• Familiarity with TikTok Shop, livestream selling, or social commerce platforms.

• Strong communication, coordination, organizational, and execution skills.

• Ability to interpret performance data and identify opportunities to improve engagement and sales.

• Comfortable collaborating with cross-functional teams and colleagues based in China.

• Legally authorized to work in the United States.

• Willingness to work flexible shifts, including occasional evenings and weekends, based on livestream schedules and business needs.

Preferred Qualifications

• Experience working or studying in a Chinese-speaking professional environment.

• Familiarity with China's livestream e-commerce market or cross-border e-commerce operations.

• Experience managing livestream hosts, content creators, or influencer-led campaigns.

• Experience in beauty, fashion, home goods, or other consumer product categories.

• A portfolio or examples of previous livestream campaigns, e-commerce projects, or sales performance improvements.

Why Join?

• International Collaboration: Work closely with a China-based team and contribute to e-commerce growth in the US market.

• Business Impact: Help drive livestream engagement, customer acquisition, and sales performance.

• End-to-End Ownership: Gain hands-on experience in livestream planning, host management, product coordination, and campaign optimization.

• Dynamic Industry: Be part of the fast-growing livestream commerce and social e-commerce space.

• Professional Growth: Develop your expertise in cross-border e-commerce, digital sales, and data-driven operations.