Live Sports Digital QA Project — Temporary, In-Office

National Basketball Association (NBA); Secaucus (NJ); On-site; USD 39,000 - 50,000; Full time

Job summary

The National Basketball Association (NBA) is seeking a Project Employee to ensure quality assurance of digital products across mobile, web, and connected devices. This temporary role focuses on monitoring live games, escalating incidents, and providing real-time support to team stakeholders across NBA platforms.

Responsibilities include coordinating with product, engineering, and broadcast teams, delivering actionable insights, and evaluating non-NBA digital offerings for opportunities.

Qualifications

• Bachelor's degree required.
• Experience with incident management and/or customer support tooling.
• Ability to monitor and report on digital product quality across multiple platforms.

Responsibilities

• Monitor live NBA, WNBA, G League and 2K League games across digital platforms.
• Escalate and manage incidents using established procedures.
• Provide real-time support to stakeholders for live and on-demand content.
• Generate reports on digital product performance and issues across web, mobile, and connected devices.
• Collaborate with product, engineering, content and broadcast teams to address issues.

Skills

Analytical skills

Reporting

Digital analytics

Stakeholder collaboration

Multi-device familiarity

Education

Bachelor's degree

Tools

Jira

ServiceNow

OpsGenie

Zendesk

NewRelic

Job description

The National Basketball Association (NBA) is seeking a Project Employee to ensure quality assurance of digital products across mobile, web, and connected devices. This temporary role focuses on monitoring live games, escalating incidents, and providing real-time support to team stakeholders across NBA platforms.

Responsibilities include coordinating with product, engineering, and broadcast teams, delivering actionable insights, and evaluating non-NBA digital offerings for opportunities.