Project Employee, Digital Operations Center

National Basketball Association (NBA); Secaucus (NJ); On-site; USD 39,000 - 50,000; Full time

Job summary

The National Basketball Association (NBA) is seeking a Project Employee to ensure quality assurance of digital products across mobile, web, and connected devices. This temporary role focuses on monitoring live games, escalating incidents, and providing real-time support to team stakeholders across NBA platforms.

Responsibilities include coordinating with product, engineering, and broadcast teams, delivering actionable insights, and evaluating non-NBA digital offerings for opportunities.

Qualifications

• Bachelor's degree required.
• Experience with incident management and/or customer support tooling.
• Ability to monitor and report on digital product quality across multiple platforms.

Responsibilities

• Monitor live NBA, WNBA, G League and 2K League games across digital platforms.
• Escalate and manage incidents using established procedures.
• Provide real-time support to stakeholders for live and on-demand content.
• Generate reports on digital product performance and issues across web, mobile, and connected devices.
• Collaborate with product, engineering, content and broadcast teams to address issues.

Skills

Analytical skills

Reporting

Digital analytics

Stakeholder collaboration

Multi-device familiarity

Education

Bachelor's degree

Tools

Jira

ServiceNow

OpsGenie

Zendesk

NewRelic

Job description

WORK OPTION: In Office

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This is a temporary position with an expected duration not to exceed (10) months.

Position Summary

This position is responsible for the quality assurance of NBA digital products across multiple platforms with an emphasis on mobile applications, web and connected devices. The Project Employee, DOC will monitor live NBA, WNBA, NBA G League and NBA 2K League games on these platforms and elevate any issues through the proper channels. In addition, the project employee will evaluate and report on digital offerings from across the sporting landscape, both domestically and internationally.

Major Responsibilities

• Monitor live NBA, WNBA, NBA G League and NBA 2K games across the suite of digital products
• Execute incident management escalation procedures including issue intake, triage, mitigation and stakeholder management
• during the lifecycle of all issues impacting the NBA’s owned and operated digital products
• Provide real time support to NBA team operational representatives and stakeholders to support initiatives regarding live and
• VOD direct to consumer digital access to local market NBA fans via NBA.com and the NBA App across all supported devices
• Generate reporting catered to new initiatives and features dedicated to supporting NBA team integrated and locally
• accessed direct to consumer live and VOD streams
• Utilize live game operations tooling to assess the quality of live game streams and perform manual overrides to help mitigate
• potential issues
• Quality control of the NBA, WNBA and NBA G League digital products across a variety of platforms including web, mobile
• web, iOS, Android and connected devices
• Address or highlight business issues related to all NBA, WNBA, NBA G League and NBA 2K League digital products
• communicate and collaborate with internal product, engineering, content and broadcast team regarding issues with any of
• the digital products
• Research new digital technologies to support new innovation opportunities for NBA, WNBA, NBA G League and 2K League
• Identify product and/or design flaws to be addressed by the Product Development teams
• Evaluation and reporting on non-NBA, WNBA, NBA G League and NBA 2K League digital offerings from across the sporting
• landscape, both domestically and internationally
• Assist with the production of actionable insights to support product and content decisions
• Own of data-driven research projects for a variety of digital products
• Create reports around key initiatives and overall product performance
• Monitor message boards and social media outlets and report on fans positive/negative feedback relating to our products

Required Skills/Knowledge

• Strong analytical skills with attention to detail
• Experience creating reports and presentations
• Familiarity with the digital analytics space and how to evaluate the performance of websites and apps
• Knowledge of digital analytics and visualization tools is a plus (e.g. Adobe, Tableau, etc.)
• Passion for delivering world-class online, mobile, and application experiences for sports fans
• Comfortable proposing new ideas among various internal stakeholders and business units, and collaborating with design,
• technical, programming, marketing, and sales teams
• Experience with incident management and/or customer support tooling is preferred (e.g. Jira, ServiceNow, OpsGenie,
• ZenDesk, NewRelic, etc.)
• Active user of digital products
• Familiarity with all platforms, including web, mobile web, IOS, Android, game consoles and connected TVs
• Knowledge of and passion for basketball
• Willingness to learn and master multiple digital products
• Strong research and analytical skills
• Good multi-tasking and project management skills
• Ability to work in high-pressure environments
• Knowledge of the current digital sports landscape
• Familiarity with various premium sports packages inside and outside the NBA
• Excellent communication and interpersonal skills

Education

• Bachelor's degree required

Salary Range

$32/Hourly

Job Posting Title

Project

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical; short-term disability; mental health coaching/therapy; and sick time.

Eligibility Note

Not all positions are eligible for these benefits; eligibility may vary by role.

We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law.

The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.

About The NBA

The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball. Built around five professional sports leagues: the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 214 countries and territories in 60 languages, and merchandise for sale in more than 200 countries and territories on all seven continents. NBA rosters at the start of the 2024-25 season featured a record-tying 125 international players from a record-tying 43 countries. NBA Digital’s assets include NBA TV, NBA.com, the NBA App and NBA League Pass. The NBA has created one of the largest social media communities in the world, with more than 2.3 billion likes and followers globally across all leagues, team and player platforms. NBA Cares, the NBA’s global social responsibility platform, partners with renowned community-based organizations around the world to address important social issues in the areas of education, inclusion, youth and family development, and health and wellness.