Live Science Engagement Lead

Griffin Museum of Science and Industry; Chicago (IL); On-site; USD 15,000 - 25,000; Part time

Benefits offered by this job

Free admission for family and friends

Free admission to other museums

Free parking

Job summary

The Griffin Museum of Science and Industry invites applications for a Guest Engagement Facilitator (GEF). This part-time, on-site role delivers world-class guest programming including group tours, live demonstrations, and interactive experiences to a diverse museum audience.

The position is union-represented (AFSCME Council 31) and requires Tue availability and at least one weekend day, with occasional evenings for events.

Qualifications

• High school diploma or equivalent and 1–2 years of related experience in program facilitation, public speaking, and guest-facing functions.
• Associates degree or higher is a plus.
• Enthusiasm for science and education and ability to work in spaces with large crowds.
• Hospitality, flexibility, adaptability and resilience with a desire to work with people in a fun, fast-paced environment.
• Multitask and prioritize efficiently.
• Consistent attendance, timeliness, and guest readiness.
• Strong problem-solving and conflict-resolution skills.
• Excellent public speaking and conversational skills.
• Ability to engage guests for long periods and lead groups.
• Able to handle questions and adapt to diverse learning styles.
• Physical ability to move and assist guests in a museum setting.
• Willingness to work weekends, holidays, and some evenings.

Responsibilities

• Deliver programming in multiple areas of the building to engage and inspire guests.
• Proactively engage guests to participate in programming and create guest-first experiences.
• Lead discussions using conversational educational approach and open-ended questions.
• Adapt engagement for diverse ages, backgrounds, and knowledge levels.
• Master museum programming and updates.
• Deliver inspirational programs with provided goals and outlines.
• Anticipate and address guest issues and needs.
• Participate in team discussions to improve programs.
• Support core operations like wayfinding, check-in, and opening/closing.
• Collaborate with the Guest Operations Team to manage guest flow.
• Maintain a safe, inclusive, and positive environment for all guests.
• Participate in coaching and development with supervisor and GEF Trainer.
• Perform other duties as assigned.

Skills

Public speaking

Guest engagement

Multitasking

Hospitality

Communication

Adaptive to diverse audiences

Time management

Problem solving

Team collaboration

Customer service

Public speaking/lead groups

Availability weekends/evenings

Education

High school diploma or equivalent

Associates degree or higher a plus

Tools

Basic computer skills

Handheld devices familiarity

Job description

The Griffin Museum of Science and Industry invites applications for a Guest Engagement Facilitator (GEF). This part-time, on-site role delivers world-class guest programming including group tours, live demonstrations, and interactive experiences to a diverse museum audience.

The position is union-represented (AFSCME Council 31) and requires Tue availability and at least one weekend day, with occasional evenings for events.