Live-In Property Attendant: Guest Care & Safety

InTown Suites; Chicago (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k with company match

Complimentary room with housekeeping

Weekly payroll

Job summary

InTown Suites is seeking a Property Attendant to keep the Elk Grove Village property safe, clean, and guest-ready. You will monitor security, assist guests, manage access, and coordinate with the General Manager and ROM as needed.

The role requires on-property living during employment and adherence to all policies. You will respond to issues after hours and maintain communications with guests and staff in a professional manner.

Qualifications

• Ability to read, understand, and interpret information found in a variety of internal hotel information.
• Ability to read, speak, and write in an efficient manner to interact with guests and staff.
• Ability to self-supervise and work with limited supervision.

Responsibilities

• Keep watch on the property when the office is closed.
• Reports any safety or security issues to the General Manager, or local authorities/emergency service providers if warranted.
• Respond to guest needs, complaints and/or concerns in a professional and courteous manner, both in person and on the phone after office hours.
• Establish good communication and professional relationships with property guests.
• Ensure that all storage and employee areas are secured nightly.
• Obtain guest list nightly to ensure that only authorized guests are allowed access to rooms and the property.
• Note any issues on Daily Action Plan for General Manager investigation.
• Obtain a Vacant Room Report to ensure all vacant rooms are secured nightly.
• Call General Manager or Regional Operations Manager immediately regarding any safety/security issues or with urgent questions/concerns.
• Follow company procedures by verifying ID and providing access to rooms for guests who become locked out.
• Assist guests with minor maintenance issues.
• Document all rounds and any incidents on the Property Attendant Checklist.
• Perform other tasks, as assigned by supervisor.
• Take responsibility for ensuring that property is always clean and free of any trash and debris
• Follow on-call schedule

Skills

Guest service

Reading comprehension

Self supervision

Job description

InTown Suites is seeking a Property Attendant to keep the Elk Grove Village property safe, clean, and guest-ready. You will monitor security, assist guests, manage access, and coordinate with the General Manager and ROM as needed.

The role requires on-property living during employment and adherence to all policies. You will respond to issues after hours and maintain communications with guests and staff in a professional manner.