Live Gaming Agent

SMS Group of Companies; Southfield (MI); On-site; USD 45,000 - 70,000; Full time

Job summary

SMS Group in Michigan is seeking a Live Game Agent to interact with players via Live Chat and host casino games on camera. You will manage game flow, ensure accurate outcomes, and maintain professional standards in a dynamic studio environment.

The role requires clear English, excellent customer service, reliability, teamwork, and adaptability to shifts. You will promote table promotions and may participate in media-related activities, while upholding the brand and delivering engaging player

Qualifications

• Fluent verbal English language skills.
• Excellent customer service skills.
• High sense of responsibility, driven and outgoing personality.
• Dedication both on and off the camera as to truly be an ambassador for our brand.
• Ability to remain strongly focused and disciplined in the studio environment.
• Ability to work well in team while also being able to work independently.
• Ability to perform and work well under pressure.
• Good technical/computer skills.
• Flexible scheduling to changing priorities according to the business needs, including changes to shifts and covering colleagues eventual absences when required.

Responsibilities

• Host/present a number of different Casino games in front of the camera for the live players.
• Carry out all gaming operations, control the process of the game at the table, as well as in the system on the computer monitor;
• Ensure the correct outcome of the game.
• Ensure that the highest of personal and professional standards are maintained while creating an engaging experience to our players by interacting verbally trough the Live Chat system using the native language of the table.
• Play an active part in table promotions and external and internal media campaigns, including but not limited to photo shoots and filmography if and when necessary.
• Other duties as assigned.

Skills

Fluent English

Customer service

Teamwork

Pressure handling

Flexible scheduling

Job description

Summary

The Live Game Agent is responsible to provide professional and friendly interaction with players via Live Chat systems and carrying out all gaming processes. This position is the forefront of our operation and driving force behind our Evolution vision to be the leading Live Casino provider in the world.

Responsibilities

Host/present a number of different Casino games in front of the camera for the live players.Carry out all gaming operations, control the process of the game at the table, as well as in the system on the computer monitor;Ensure the correct outcome of the game;Ensure that the highest of personal and professional standards are maintained while creating an engaging experience to our players by interacting verbally trough the Live Chat system using the native language of the table;Play an active part in table promotions and external and internal media campaigns, including but not limited to photo shoots and filmography if and when necessary.Other duties as assigned.

Qualification Requirements and Competences

Fluent verbal English language skills;Excellent customer service skills;High sense of responsibility, driven and outgoing personality;Dedication both on and off the camera as to truly be an ambassador for our brand;Ability to remain strongly focused and disciplined in the studio environment;Ability to work well in team while also being able to work independently;Ability to perform and work well under pressure;Good technical/computer skills;Flexible scheduling to changing priorities according to the business needs, including changes to shifts and covering colleagues eventual absences when required.

Physical Requirements

Prolonged sitting at counter height (36") chairs and tablesRepeated use of both hands and arms, including gripping and dexterityFull mobility and dexterity in upper extremitiesRepeated movement of head and neck, looking up and downAbility to see and read a chat screen from 4+ feet awayAbility to communicate one way verbally to playersAbility to lift up to up to 10 lbs. (for the shoe)Ability to present on camera continuously in front of 30W High Beam Bi-Color LED SoftLights without protective eyewearAbility to work a full time scheduleGame Show Hosts: the ability to wear 2” + heels while standing for 1.5 hours at a time